Program Support Specialist

Join us and be a part of our Mission and Purpose! The Program Support Specialist provides operational, administrative, and compliance support to the Employment Services team. This position plays a key role in strengthening internal processes, improving communication, and supporting consistent, high-quality services for persons served. MDI offers benefits to full and part time employees with a generous paid time off policy, tuition reimbursement and an array of other competitive benefits, including: Medical Dental Vision Employer Paid Life Insurance Supplemental Life Insurance Accident Care Insurance Critical Illness Insurance Starting wage: $23 per hour Essential Functions of the position Coordinate transportation logistics for persons served and staff Manage and communicate schedule changes across services and teams Support community employment check-ins and coaching efforts Provide day-to-day operational support to Employment Services staff Maintain audit-ready files in alignment with 245D, CARF, and DHS requirements Monitor and track licensing incidents, ensuring timely and accurate reporting Oversee MNITS functions, including service agreements and Rate Management Sheets Stay current on DHS updates and ensure internal processes reflect regulatory changes Manage Pavillio attendance and outcomes tracking Track program data and generate reports to support decision-making and compliance Assist in preparation for audits, reviews, and accreditation activities Support onboarding and ongoing training for direct support staff Conduct and track staff competency evaluations Provide coaching and support to staff to promote best practices and person-centered approaches Draft internal and external Employment Services communications Support coordination between Employment Services, Operations, and HR teams Serve as a resource to staff for process clarification and guidance Support and coach staff in a professional and respectful manner Other duties as assigned The list of essential job functions and qualifications contained in this job description is not exhaustive and may be supplemented, as necessary. Tasks are to be completed with or without reasonable accommodation.