Project & Parts Operations Manager

As the Client Relations Manager, you will manage the day-to-day operations of the Client Relations function, with primary responsibility for leading and supporting Project Managers and ensuring an excellent end-to-end client experience.

Specific Responsibilities:

Provide day-to-day leadership, coaching, and oversight for New Equipment Project Managers. Own and maintain the SCI Shipping Analysis for all business units; schedule review meetings as needed and distribute updated analysis in advance. Train, motivate, and develop team members to achieve optimal performance, engagement, and service levels. Partner with the Director of Operations to align manufacturing and shipping schedules; communicate status, risks, and recovery plans to internal stakeholders and clients. Identify potential forecasting gaps that could impact delivery commitments and coordinate cross-functional actions to close them. Monitor open orders, drive timely issue resolution, and ensure proactive client communication to support on-time delivery.

Qualifications:

Strong verbal and written communication skills, with proficiency in Microsoft Excel, Oracle, Adobe Acrobat, Outlook, and Salesforce. Experience with Monday.com and AI-enabled tools is a plus. Demonstrated ability to lead and coach a team, manage competing priorities, and drive results in a multifaceted, client-facing environment. Strong relationship management and problem-solving skills, with the ability to de-escalate issues and align stakeholders on solutions.

Experience:

Three to five (3-5) years of experience leading and managing a team responsible for client relations/customer experience in a custom, project-based manufacturing environment. What's in it for

You:

Competitive compensation, holiday pay, and paid time off Great benefits package that includes health, vision, and dental insurance 401(k), plus matching Flexible spending accounts (FSAs), health savings account (HSA) with AMETEK contribution, life insurance, disability insurance, and family medical leave Employee referral program Tuition reimbursement program Employee assistance program Exciting, fast-paced environment where you could make a true impact Opportunities for career advancement within our business unit and across all other AMETEK business entities To learn more about our company and our job opportunities, visit us at: https://www.ametek.com/careers To learn more about the business unit you'll be joining, visit us at:

Solidstate Controls:

 https://www.solidstatecontrolsinc.com