Property Manager

Title:

Property Manager Reports to: Director of Property Management of Alden Realty Services, Inc.

Job Responsibilities:

• This individual will be a bright and dynamic leader with hands-on experience and the demonstrated ability to successfully manage staff and oversee day-to-day operations.
• Demonstrate a high level of property management expertise, analytical ability, financial acumen, real estate software knowledge (Yardi), ability to multi-task and deal with stress.
• Solid verbal, written and customer service communication skills and familiarity with Microsoft Office suite.
• Strong background in property management operations.
• Confidence in creating effective solutions for how to deal with challenges or problems.
• Certified as a Tax Credit Specialist and Certified Occupancy Specialist to manage all deliverables related to initial certification and annual recertification of incoming and renewing residents.
• Ensure compliance with all

HUD/IDHA/LIHTC

regulations and managing workflows related to all Agency and Lender audits and inspections.

• Must have a valid Driver's License, reliable access to a personal vehicle, automobile insurance coverage as use of personal vehicle will be required to manage operations which may require travel to sister communities, the corporate office, the bank, etc.
• Execute the financial and operational objectives established by the company and ensure compliance with all federal, state and local laws is maintained.
• Oversee contractors or maintenance teams for repairs, renovations, or emergency work.
• Conduct move-in, move-out, and routine property inspections to assess conditions and damages.
• Ensure that systems are in place or created to maximize resident and employee safety and health, and to preserve the physical assets.
• Manage resident re-certifications, rent increases, utility allowance changes, occupancy level, controlled expenses, customer satisfaction, management reviews, REAC/Agency Inspections, etc.
• Prepare all reports, including monthly management, weekly marketing, delinquency/occupancy, bad debt write-off, and expense reports.
• Give prospective tenants in-person tours of available rentals.
• Manage resident selection procedures to ensure adherence to Affirmative Fair Housing Marketing Plan and Tenant Selection Criteria.
• Handle disputes, lease violations, or evictions that require face-to-face communication.
• Manage all accounts payable and receivable workflows, remaining compliant with company policies and procedures.
• Address urgent/emergency issues like plumbing failures, power outages, or life safety or other security concerns that require immediate attention
• Maintain a <1% delinquency monthly.
• Coordinate on-site work and verifying the quality of services performed.
• Conduct monthly activity planning resident meetings as well as produce a monthly resident newsletter/activity calendar. Must be able to manage all resident events to ensure top resident satisfaction.
• Seek opportunities to enhance communications and to build collaborative relationships with supervisors, peers, subordinates and residents.
• Work to recruit, train, motivate and retain the highest caliber property management staff for all positions within the assigned portfolio.
• Make sure safety features (e.g., smoke detectors, fire extinguishers) are in working order and the property meets local housing codes.
• Prepare for and attend regular on-site meetings with the property management staff and residents.
• Oversee amenities like gyms, lobbies, or pools to ensure cleanliness and proper maintenance and conduct daily property walks to ensure asset management/preservation.
• Work to recruit, train, motivate and retain the highest caliber property management staff for all positions at the property.
• Complete other tasks assigned by the ARS Director Team.
• Reporting to a Director of Property Management, the successful candidate will thrive in a team-oriented environment and should possess the following: Ability to manage maintenance teams and asset preservation programs/workflows, marketing and leasing activity, occupancy, financial analysis/management, budget preparations and annual tenant certifications.
• Leadership skills to create the trust & influence needed to effectively manage a property and its residents.

Qualifications and Competency Requirements:

• 2- 4 years of LIHTC property management experience preferred.

Comprehensive knowledge of LIHTC regulations and compliance requirements.

Preferred certifications:

(1) Low Income Housing Tax Credit Compliance Specialist, (2) Certified Occupancy Specialist, (3) Blended Occupancy Specialist, and (4) Fair Housing & Affirmative Marketing Certification. Certified Property Manager certification is also preferred.

• Strong organizational and multitasking skills, with the ability to manage multiple priorities.
• Excellent communication and interpersonal skills, with a commitment to providing exceptional customer service.
• Proficient in property management software and Microsoft Office Suite, experience with Yardi a plus.
• Ability to work independently and as part of a team.
• Must have a valid Driver's License, reliable access to a personal vehicle, automobile insurance coverage as use of personal vehicle will be required.
• Leasing agent license is preferred (must be obtained within 90 days of hire).
• Proficient in computer systems related to property management and general office functions
• Proficiency with applications including Yardi, Microsoft Word, Excel, Power Point, and Outlook highly preferred
• Ability to focus on the tasks and details relevant to the position and the organization, while also switching quickly between tasks
• Ability to identify and resolve issues related to property management
• Ability to exercise excellent independent judgment and take ownership of decisions
• Ability to think on a broad, systems-level relative to the scope of the position
• Ability to work independently and self-manage to achieve goals while being a strong team player
• Ability to organize, meet deadlines, and delegate appropriately
• Ability to cope with and embrace change, risk, and uncertainty
• Ability to develop strong relationships within a collaborative setting that values diverse opinions; enthusiasm for helping drive change as ARS becomes a more data-driven organization

Work Schedule and Location:

Monday to Friday, in-person at the property office.

Other:

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Job Type:

Full-time Pay:

$55,000.00 - $65,000.00 per year

Benefits:

401(k) 401(k) matching Dental insurance Health insurance Life insurance Paid time off Vision insurance

Schedule:

Evenings as needed Monday to Friday On call Weekends as needed

Experience:

LIHTC:

2 years (Preferred)

License/Certification:

Driver's License (Required)

Work Location:

In person

Job Type:

Full-time Pay:

$60,000.00 - $65,000.00 per year

Benefits:

401(k) 401(k) matching Dental insurance Health insurance Life insurance Paid time off Vision insurance

Schedule:

Evenings as needed Monday to Friday On call Weekends as needed

Work Location:

In person