Public Housing Property Manager

Job description Martinsburg Housing Authority (MHA) is a seeking an experienced Property Manager, with affordable housing experience, to join our team! Under the direction of the Senior Property Manager, the Property Manager supports and assists in all aspects of day-to-day community operations. At MHA, we promote teamwork and community. We operate a full-service affordable property management company with communities in Martinsburg, West Virginia. MHA is growing as we speak and continues rapid expansion through redevelopment. We believe successful growth is best achieved by training, teaching, development & empowerment to boost relationships and property performance.

Position Information:

Position:

Property Manager Reports to:

Senior Property Manager General Statement of Duties:

Responsible for oversight of MHA real estate assets, maintenance, property management programs. The principal work of this position is to ensure MHA properties are managed professionally with the goal of ensuring a sustainable and thriving real estate portfolio capable of accomplishing MHA's mission and goals while meeting the long-term needs of tenants and the community. The incumbent will be characterized as highly responsible, creative, understanding of broad organizational goals, accountability, and diplomacy. This is skilled work involving responsibility for providing excellent customer service, oversight and maintenance of our property management programs.

Qualifications:

Minimum of 3 years' experience as an on-site Property Manager or Assistant Property Manager in a multi-family housing, hospitality, or similar industry. High School diploma or equivalent is required, College credits/education, CAM or ARM certification preferred. Housing Credit Certified Professional (HCCP) designation preferred and Certified Occupancy Specialist (COS) designation preferred or be obtained in within the first 12 months. Starting salary for this position is dependent on proven applicable experience and certifications. Required Knowledge, Skills and Abilities • Comprehensive knowledge of property management practices. Demonstrated proficiency in Outlook, Excel, Word, and knowledge of Yardi or other Cloud Based Property Management Software Platform experience strongly preferred. Understands and complies with property program-specific guidelines; demonstrates ability and comprehension of affordable housing programs. Comprehensive knowledge of the methods, practices, tools, and materials of the major building trades. Knowledge of Fair Housing Regulations and the West Virginia Residential and Tenant Act. Knowledge of public housing programming. Effective oral and written communication skills; ability to give clear direction and respond to inquiries. Must be able to speak effectively before groups of customers or associates of the organization. Good physical condition, able to walk property sites and climb steps on a regular basis. Typical Tasks•Under the supervision of the Senior Property Manager, directs the planning organization, and monitoring of the Housing Authority's public housing property management program compliance, lease-up, lease-enforcement, rent collection, and eviction. Responds to resident requests promptly and courteously and provides solutions to resolves resident issues Reviews resident files and accounting records to determine unpaid and/or late fees owed, communicates with residents regarding outstanding balances, implements procedures for collecting on delinquencies, and enforces the lease to maximize revenue. Reporting responsibilities include preparation of weekly and monthly reports, 3-day demands, delinquency report updates, other income, and utility tracking spreadsheets, move-in/move-out inspections, invoices, final security deposit disposition reports and any other reports requested by the Housing Manager. Conducts initial applicant interviews to determine income and other tax credit eligibility Process all income verification's and prepares tax credit eligibility calculations in a timely manner. Proven ability to lead onsite staff and help them be successful Comprehend legal documents and carry out related rent collections and lease management. Ability to complete financial records, budgets, and other fiscal reporting. Demonstrated understanding of property operations with emphasis on lease terms to support contract enforcement, including collections. Proven ability to provide excellent customer service resulting in resident retention Ability to negotiate and resolve conflicts. Identify areas for improvement to improve the efficiency, productivity, and profitability of the community. Direct the organization of community resident activities, preparing newsletters and maintaining resident loyalty and retention programs. Represents MHA on various committees. Staff's appropriate committees. Performs related work as required. Critical Performance Measures Timely and thorough response to internal and external communications. Timeliness in addressing lease violations, follow through until resolution. Timely processing of eligibility, move-ins, move-outs and security deposits with photos and thorough documentation. Regular inspection of MHA sites to insure they are always physically maintained and without safety issues.

Job Type:

Full-time Pay:

$21.00 - $23.00 per hour

Benefits:

Dental insurance Health insurance Life insurance Paid time off Retirement plan Vision insurance

Work Location:

In person