Ready-Mix Concrete Dispatcher

New Enterprise Stone & Lime Co., Inc (NESL) is looking for a Ready-Mix Concrete Dispatcher to support our Buffalo Ready-Mixed Concrete operations. Playing a crucial role in managing customer orders, scheduling deliveries, and coordinating the movement of concrete trucks to ensure efficient and on-time delivery of concrete to construction sites. This position requires exceptional communication, organizational skills, and a strong understanding of concrete production and delivery processes. Customer Service Representative (Dispatcher) is also responsible for day-to-day problem solving related to transportation operations and adhering to all company and DOT safety related policies. The starting hourly rate is over $27.00/hr and individuals with experience and certifications may be considered for a higher entry level rate. Essential Functions

• Receive and process customer orders for ready-mix concrete via phone, email, or in-person inquiries.
• Gather essential information from customers, such as quantity, mix design, delivery location, and delivery time preferences.
• Verify order accuracy and pricing, ensuring compliance with company policies and pricing structures.
• Assist in invoicing and billing processes, ensuring accurate and timely billing of customers
• Assigns trucks to specific orders based on delivery needs and product type.
• Dispatches trucks efficiently to minimize haul time and deadheading and maximize availability.
• Maintains close communications with drivers to provide them with necessary instructions, updates, and support throughout their deliveries.
• Act as the primary point of contact between customers, concrete production teams, sales, and delivery drivers. This includes addressing inquiries, providing updates, and resolving delivery related concerns.
• Monitors location of trucks in real-time to identify and address potential issues or deviations from planned routes or schedules.
• Collaborates with internal team to allocate trucks and maximize daily truck utilization.
• Ensures that all trucking operations comply with relevant transportation laws, safety regulations, and company policies.
• Handles unexpected challenges such as traffic delays, mechanical issues, or adverse weather conditions by making quick decisions and implementing appropriate solutions.
• Generate reports on delivery performance, including order fulfillment rates, delivery times, and customer feedback.
• Cross trains in other functions within the Customer Service & Transportation Team and provides backup to other team members as required. Cross training responsibilities include training new coworkers.
• Performs other duties as assigned. Qualifications
• High school diploma or equivalent (additional education or certifications in construction or concrete technology may be preferred).
• Strong communication skills, both verbal and written.
• Excellent organizational and multitasking abilities.
• Proficiency in using Microsoft Office suite, dispatching software, and industry-specific software for order management.
• Knowledge of concrete mix designs, production processes, and quality control.
• Familiarity with local geography and routing.
• Previous experience in customer service, dispatching, or the concrete industry is advantageous.
• Understanding of transportation laws and D.O.T. regulations, including hours of service and weight restrictions on state and federal highways.
• Knowledge of trucks accessories and usages, and application for each.
• Proven ability to make quick decisions and problem solve based on factual information.
• Strong time management skills.
• Strong attention to detail.
• Ability to work in a fast-paced and periodically stressful environment with time-sensitive deadlines. This requires flexibility and the ability to handle multiple tasks simultaneously.
• Ability to work independently but as part of a team concept.

Benefits:

Competitive hourly rate based on prior work history and certifications. Health, dental, and vision insurance. Retirement plan with coworker match 401k. Paid time off and holidays. Opportunities for professional development and advancement. Stable Industry - Our materials are in high demand year over year.