Receptionist Clerk

The Receptionist Clerk performs front desk reception and clerical duties requiring strong public contact skills, routine office support, and the ability to carry out established procedures with limited supervision. This position provides the first point of contact for visitors and callers, ensures accurate routing of information, and assists with a variety of routine clerical tasks. Works under the general supervision of the departmental supervisor or other management personnel; does not exercise supervisory responsibilities. The following essential functions are those that are critical, integral, necessary, crucial, primary and fundamental to the job. Incumbents who possess the requisite skill, experience, education, and other job-related requirements of a position are expected to perform the essential functions of the job with or without a reasonable accommodation. The following duties ARE NOT intended to serve as a comprehensive list of all duties performed by all employees in this classification, only a representative summary of the primary duties and responsibilities. Incumbent(s) may not be required to perform all duties listed and may be required to perform additional, position-specific duties.

Front Desk Reception:

Greet and welcome visitors in a professional and friendly manner; determine the nature of their business and direct them to the appropriate staff or office.

Telephone Management:

Answer, screen, and route using a multi-line system; provide basic information regarding City services and programs; take accurate messages and forward promptly.

Correspondence Handling:

Receive, sort, log and distribute mail and packages. Prepare outgoing mail including certified and special handling items.

Administrative Support:

Perform data entry, scanning, copying, filing, and related clerical tasks; prepare and distribute routine correspondence, forms, and notices from templates.

Scheduling:

Coordinate conference room reservations and schedule basic appointments or meetings as directed.

Record Keeping:

simple logs, indexes, and sign-in sheets; update routine records and files in accordance with established systems.

Customer Service:

Provide excellent customer service to internal and external clients. Address inquiries and resolve issues promptly.

Office Maintenance:

Ensure the reception area is tidy and presentable, with all necessary materials (e.g., pens, forms, and brochures). Performs related duties and responsibilities as assigned.

Education and Experience:

High school diploma or equivalent required. At least six (6) months of clerical, receptionist, or customer service experience required; experience in a municipal or public agency setting desirable. Additional certification in office administration or related field is a plus.

Required Knowledge of:

Basic office practices, procedures, and equipment. Knowledge of City government services and organization. Telephone etiquette and customer service principles. Standard recordkeeping and filing methods (electronic and paper). Microsoft Office Suite (Word, Excel, Outlook) at a basic level.

Required Skill in:

Communicating clearly, courteously, and effectively both orally and in writing. Providing professional, prompt, and accurate customer service. Strong organizational and multitasking abilities. Performing clerical tasks with attention to detail and accuracy. Handling confidential or sensitive information with discretion. Attention to detail and problem-solving skills. Establishing and maintaining cooperative working relationships with staff, officials, and the public. Professional appearance and demeanor. Physical Demands /

Work Environment:

Ability to sit, stand, and walk for extended periods. Ability to lift and carry office supplies and packages up to 20 pounds. Office setting with a professional and welcoming atmosphere. Regular interaction with staff, visitors, and clients. Internal applicants must use their personal email to apply, as City of Compton work emails will not be accepted for job applications. While we cannot prevent applicants from using their work email, the City is not responsible for missed communications due to system outages, firewall restrictions, employee leave, or any other technical or accessibility issues affecting City email accounts. All applicants must meet the minimum qualifications for the position and submit all required documents -such as licenses, certifications, and proof of education- outlined in the job posting. Incomplete applications, including those missing any required documentation, will not be considered.

Please note:

Only the first 50 applications received that best meet the qualifications and needs of the hiring department will be invited to continue in the hiring process.

EXAMINATION

The purpose of this examination is to establish an eligible list from which vacant position(s) may be filled. Only the most qualified candidates will be invited to participate in the examination and interview process. Phase one (1) is a written examination (weighted 50%) which will measure all or portions of the above knowledge, and skills. Phase two (2) is an oral examination (weighted 50%) that will be administered by an appraisal panel to evaluate professional qualifications, background and suitability. The oral examination may include graded simulation exercises, writing exercises, and oral presentations. A passing score for each phase is 70%. Each candidate will be notified via mail or e-mail. The City of Compton reserves the right to utilize alternative testing methods, if deemed necessary. Failure in one phase of the examination shall be grounds for declaring the applicant as failing in the entire examination, and as disqualified for subsequent parts of an examination.

GENERAL INFORMATION TO EXAMINATION APPLICANTS

The City of Compton does not discriminate on the basis of race, color, national origin, sex, religion, age, or disability in employment or provisions of services. Applicants with disabilities who require special testing arrangements must give advanced notice to the Human Resources Department prior to the final filing date.

ELIGIBLE LISTS

Recruitment may be conducted on an (a) promotional basis, (b) open-competitive basis, or (c) promotional and open-competitive basis simultaneously. All candidates who attain an overall score of at least 70.00 (open-competitive) and at least 75.00 (promotional) will be placed in rank order on the relevant eligible list(s).

PLEASE NOTE

All permanent City employees that attain an overall score of at least 75.00 will be placed on both the promotional eligible list and the open-competitive eligible list. All City employees that attain a score of 70.00 on

EACH PHASE

of the examination but an overall score of less than 75.00 will be placed on the open-competitive eligible list only. Each eligible list shall remain in effect one (1) year from the date of its establishment unless it is extended, abolished or exhausted. Whenever possible, three (3) names are certified to fill any one (1) vacant position. No candidate may be certified more than three (3) times for any one classified position. When certifying eligible lists to appointing powers, the promotional eligible list takes precedence over the open-competitive eligible list. A department manager's recommendation for employment is subject to the City Manager's approval.

EXAMINATION APPEAL PROCEDURE A

candidate may, within five (5) days after taking the written examination, file in writing with the City Manager an appeal against any part of the test, citing the item or items against which the appeal is directed, and the reason(s) for such appeal. The Personnel Board will consider appeals from the decisions and ratings of qualifications appraisals (interview) boards if such appeals meet the conditions described in the Personnel Rules and Regulations (Section 6.8).

EXAMINATION RECORDS

All examination papers, including the employment application, resume, and other attachments submitted by candidates are the property of the Personnel Board and are confidential records which may be open to inspection only for purposes and under conditions established by the Personnel Board.

VETERAN'S PREFERENCE

In all entrance examinations (open-competitive only) for positions in the Classified Service, veterans who served in the armed forces of the United States during time(s) of war, and who attain an overall passing score in the examination are allowed additional preferential credit in accordance with the Personnel Rules and Regulations. In order to claim veterans' credit, the applicant must submit proof of service and honorable discharge (showing specific dates of service) on a U.S. Military form (DD-214) at the time of application or not later than the final filing date for the examination.

FRINGE BENEFITS

The City's comprehensive fringe benefits program includes: retirement (Public Employees' Retirement System), medical, dental, life and vision insurances, deferred compensation, sick and vacation leaves, after-hours education reimbursement, ride share program, uniform allowance and other provisions.