Receptionist - Service Department

SUMMARY Intercepts and routes incoming calls to service department, takes thorough messages, and provides basic information to callers in a courteous and professional manner.

ESSENTIAL DUTIES

Essential Duties include the following. Other duties may be assigned. Operates a multi-line phone system. Answers all incoming calls in a prompt, polite, professional manner, transferring them to the appropriate person. Minimizes the time callers are on hold and checks back with them frequently to ensure they wish to continue holding. Takes detailed messages when call cannot be completed including caller's name, telephone number, time of call, and information requested, and delivers to appropriate party in a timely manner. Screens incoming calls as requested by managers. Develops knowledge of basic dealership & service information in order to respond to callers who have general inquiries. Notifies telephone company maintenance department of any problems with the phone system. Updates and distributes dealership phone directory as needed. Performs clerical duties as assigned. Maintains professional appearance and neat work area.

Job Type:

Full-time Benefits:

401(k) matching Dental insurance Employee discount Health insurance Life insurance Paid time off Vision insurance

Work Location:

In person