Receptionist/Administrative Assistant

SUMMARY The Receptionist/Administrative Assistant position is responsible for answering and directing incoming calls, greeting and assisting walk-in clients, managing cleaning schedules, and handling intake for estimates and service requests. This role serves as the first impression of Mama Maids and must maintain a warm, professional, and solution-oriented demeanor through all forms of communication. The position also performs moderately complex administrative functions supporting the Operations, Scheduling, Sales, and Customer Service departments. ⸻

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Professionally answer and direct all incoming calls, texts, emails, and website inquiries.
• Greet and assist walk-in visitors, clients, applicants, and vendors in a friendly and professional manner.
• Manage daily cleaning schedules and coordinate route adjustments with cleaning technicians and management.
• Handle intake for new client quotes by gathering property details, scheduling walkthroughs, and entering information into company systems.
• Confirm upcoming appointments and communicate schedule changes with clients and staff.
• Maintain accurate client records, notes, and service details within Jobber and company systems.
• Monitor and respond to website requests, social media messages, and online inquiries.
• Assist with onboarding paperwork and administrative support for field staff.
• Coordinate meeting room setup for interviews, team meetings, or client consultations.
• Prepare, print, organize, and distribute company documents, checklists, and training materials.
• Assist with quality control follow-ups and customer satisfaction communications.
• Carry out administrative duties such as filing, scanning, copying, data entry, and office organization.
• Assist with supply ordering and maintaining office inventory.
• Support marketing, operations, training, and management teams with administrative tasks as needed.
• Maintain confidentiality regarding company, employee, and client information.
• Help uphold Mama Maids' standards of professionalism, empathy, accountability, and exceptional customer service.

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QUALIFICATIONS

• Excellent verbal and written communication skills.
• Strong customer service and interpersonal skills.
• Ability to multitask and remain organized in a fast-paced environment.
• Professional appearance and positive attitude.
• Strong problem-solving and scheduling coordination abilities.
• Proficiency with computers, Google Workspace, and scheduling software.
• Experience with Jobber, CRM systems, or office administration preferred.
• Ability to work independently while collaborating with a team.
• High attention to detail and follow-through.

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CORE VALUES ALIGNMENT

This role must embody the core values of Mama Maids by:

• Treating clients and team members with kindness, professionalism, and empathy.
• Maintaining honesty, integrity, and accountability in all interactions.
• Creating a welcoming and positive office environment.
• Taking ownership of problems and helping find solutions quickly.
• Supporting a culture of excellence, reliability, and teamwork.

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PHYSICAL REQUIREMENTS

• Ability to sit, stand, walk, and use office equipment for extended periods.
• Ability to occasionally lift office supplies or materials up to 25 pounds.
• Ability to communicate clearly in person and over the phone.

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POSITION TYPE

• Full-Time
• In-Office Position
• Hourly/Salary based on experience Join us to be part of a vibrant team where your organizational talents and customer support skills will shine!

We're committed to creating an inclusive workplace that values energetic professionals eager to make a difference every day.

Pay:

From $14.00 per hour

Benefits:

401(k) Dental insurance Employee assistance program Health insurance Life insurance Paid time off Parental leave Retirement plan Vision insurance

Work Location:

In person