Receptionist/Administrative Assistant

Job Overview This reception and administrative assistant position is perhaps the most important in the whole facility. You are the face of Pleasant Valley! When families, residents, staff, vendors, and anyone else walks through our door- they see you! Your primary role would be to assist with all administrative coordination needed through the normal business work day. Help visitors have an uplifting experience at our facility, support department heads in their roles, answer phones and facilitate a smooth experience between each department, and be a team player. We can't wait for you to be a part of our Pleasant Valley Team! Responsibilities Receive and follow reception schedule/instructions from your supervisor and as outlined in our established policies and procedures. Operate paging/telephone system as required. Answer telephone, determine nature of call and direct caller to appropriate individual or department. Receive request from within the facility and locate personnel through paging system. Receive inquiries and release information in accordance with established policies and procedures. Maintain a current listing of critical residents and/or residents who may not receive phone calls due to their condition. (May refer such calls to Nurse Supervisor/Charge Nurse). Greet and screen visitors. Direct to appropriate office and/or resident room. Screen visitors according to facility infection patrol standards. Give directions/information to visitors, guests, residents, sales representatives, etc. Offer beverages to visitors waiting for administrative personnel, as appropriate. Issue and collect identification badges as representatives sign in/out. Ensure guests/visitors abide by existing rules and refuse admission to persons as directed. Report suspicious persons/information to supervisor immediately. Assist with administrative duties as directed from other department heads. (Includes typing, filing, posting accounts, etc.) Receive, sort and distribute mail as directed. Operate copier, office machines, etc., as directed. Operate computer as directed. Order supplies as directed. Assist department directors in administrative matters (i.e., typing reports, correspondence, etc.) Other related duties and responsibilities that may become necessary or appropriate. Schedule transportation for resident appointments and other needs Qualifications Must provide evidence of being free of tuberculosis infection upon hire and as set forth by the policies of the facility. Must be able to read, write, speak and understand the English language. Must possess the ability to make independent decision when circumstances warrant such action. Must possess the ability to deal tactfully with personnel, residents, family members, visitors, government agencies/personnel, and the general public. Must have patience, tact, a cheerful disposition and enthusiasm, as well as the willingness to handle difficult residents. Follows written and oral instructions.

WORK ENVIRONMENT

Works in resident areas, office areas and throughout the facility. Moves intermittently during working hours. Is subject to frequent interruptions. Works beyond normal working hours on weekends and holidays, when necessary. Subject to call-back during emergency conditions (e.g., severe weather, evacuation, post-disaster, etc.).

Job Type:

Full-time Pay:

From $15.00 per hour

Benefits:

401(k) 401(k) matching Dental insurance Employee assistance program Employee discount Flexible spending account Health insurance Health savings account Life insurance Paid time off Professional development assistance Tuition reimbursement Vision insurance

Education:

High school or equivalent (Preferred)

Experience:

Nursing home: 1 year (Preferred) Shift availability: Day Shift (Required) Ability to

Commute:

Garland, TX 75040 (Required)

Work Location:

In person