Recruiter / Scheduler / Office Associate

Amada Senior Care Laurel is seeking a motivated Recruiter-Scheduler-Office Associate to become part of our growing team. Our mission is to Enrich the Lives of our Clients and Caregivers. We offer a positive work environment with tremendous growth potential. Your contributions will truly make a difference in the lives of seniors, their families and our most treasured asset, our caregivers. About the Opportunity

• Assist with answering calls that come into the office.
• Promptly answers inquiries from potential and current clients.
• Ensure all information regarding clients and employees is documented thoroughly in accordance with company policy.
• Reach out to caregivers weekly for current availability, document and record.
• Validate caregiver hours worked, routing appropriately for payroll processing.
• Accurately schedule/coordinate caregivers based on client assessment/plan of care.
• Promptly respond to schedule conflicts, emergencies, and "call outs"
• Complete next business day/weekend schedules before the end of each business day.
• Checks for exceptions (timecards) daily to fill in holes. Exceptions should be done first thing in the morning and kept up daily.
• Manage scheduling operations including the caregiver placement, case coverage, off-hour support, and quality assurance.
• Recruit, interview and on-board qualified caregivers that pass hiring standards.
• Manage staff orientation, training, development, retention and day-to-day operations.
• Be reliable, responsive, and convey a high degree of trust and empathy for every client and caregiver.
• Report to Administrator who would be the best candidate for employee recognition programs.
• Coordinate & Assist with setting appointments for Customer Service/Care Coordination visits.
• Enter and record Key Performance Indicators (KPIs)
• Come to weekly staff meetings prepared to discuss Caregiver issues or concerns, Client issues or concerns, Staffing needs/concerns/challenges, and Clean up caregiver and Client census (weekly) Amada's ideal Office Associate will have:
• Minimum of two years of supervisory/management experience in a related field
• One to two years of recruiting experience in Home Care
• Advanced computer skills in business related applications (Office, Excel, etc. AxisCare a plus!)
• A current driver's license and a dependable insured automobile
• A professional appearance and promotes a positive work environment
• Ability to multi-task effectively and be organized.

Pay:

$21.00 - $25.00 per hour

Work Location:

In person