Referral Coordinator - Must be a Registered or Certified Medical Assistant

the

The Job Description Position:

CMA - RMA

Reports to:

Practice Manager Job Summary:

We are seeking a candidate with an enthusiastic and positive work ethic who values flexibility and prefers a 5-day work week. If this sounds like you, Great Lakes Medical Associates could be the perfect place for you. The Referral Coordinator/Medical Assistant is vital to our medical office. In this position, you will work closely with both the provider and administrative staff to ensure that patients receive the highest quality of care while also contributing to the efficiency of our office operations.

Essential Duties and Responsibilities:

Review with the patient and document their physical/emotional condition, effectively obtain social, medical and family history. Provide Healthcare Support. Accurately obtain patient vital signs, height, weight, temp, pulse, and communicate any abnormalities to the provider. Complete Chief compliant with full documentation in the EMR. Provide support and assistance to the physician/practitioner during patient examinations and procedures. Interpretation and implementation of the physician's/practitioner recommended orders. (i.e., laboratory, samples, etc.) Complete documentation and charting of all clinical test results and other patient interactions. Obtain requested lab specimens and the processing of those specimens, internally in the office-based lab (CLIA waived testing, UA, Strep, etc.), or externally (send out test) when required. Administration of medications as directed by the Provider. Assist the patient in scheduling all follow-up appointments or referrals as necessary. Perform phlebotomy duties with accurate documentation. (When requested, if needed, Mid-Michigan Gratiot does have a lab tech in the office M-F) In collaboration with the providers, create and maintain patient education information. Educate the patient as ordered by the Provider. Scan information into the electronic medical record as needed. Follow up on all medical record issues with insurance companies, hospitals, and physician practices. Treat all patients and associates with respect and dignity, and provide professional service to them in a timely, polite, and considerate manner. Maintain and ensure confidentiality of protected health information (PHI). Maintain and monitor Quality Improvement activities as requested. Maintain and monitor all office logs and controls as requested. Maintain a neat, clean, and safe working environment at all times. Must maintain current CPR certification. Administer allergy injections and immunizations as ordered by the provider. Process prescriptions as ordered by the provider. Initiate and keep current tracking for labs, diagnostic imaging, and referrals. Prepare provider's schedules for the next week (chart prep) by obtaining all information necessary to ensure efficiency. Discharge patients from rooms, providing education and follow-up appointments. Clean rooms between each patient visit. Complete telephone encounters/communications daily. Review charts of Schedule II patients to determine the need for UDS, MAPS, and Current CSA, and alert the provider of any discrepancies. Complete DME orders for the provider's signature. Process Prior Authorizations for medications or services. Complete forms (FMLA, off school/off work slip, insurance forms) for the provider signature. Monitor and order medical supplies per office protocol. Maintain the MSDS book Attend meetings and participate in committees as required. Performs other related duties as assigned.

Education, Experience, and Other Requirements:

Graduate of a Medical Assisting program. Knowledge of the day-to-day operations of a medical practice, including basic patient care skills. Medical terminology knowledge and the ability to accurately utilize the CPT and ICD 10 manuals. Data entry skills. Good communication skills required, in both verbal and written form. The desire to grow professionally and to gain more responsibility as necessary. Checking Office email at least once per work day since primary source of communication. Ability to handle a complex workload that requires meeting daily deadlines. Detail-oriented and well organized with the ability to prioritize workload and handle inherent stress. Confidential handling of all

PHI. INTERPERSONAL RELATIONS

Must have the ability to problem- solve for patients and visitors, have a positive attitude and manner, and be able to work together as an effective team. Employees must strive to greet patients and families by name, introduces self to new patients, and respect privacy and confidentiality at all times.

ACCIDENT OR HEALTH HAZARD

Requires exposure to communicable disease and/or bodily fluids, toxic substances, medicinal preparation, and other conditions common to a clinic environment. The tasks performed on the job produce exposure to injuries obtained in the use of equipment, hazardous material, or health hazards (communicable diseases) that could result in permanent or long -term illness or injury.

PHYSICAL DEMAND/ WORKING CONDITIONS

Agreeable office environment, duties may include light to moderate exertion of manual effort in transporting materials, equipment, and /or transporting patients; frequent standing and /or walking, lifting, bending, pushing, and /or pulling loads up to 25 pounds.

Job Type:

Full-time Expected hours: 40.0 per week

Benefits:

401(k) 401(k) matching Dental insurance Free parking Health insurance Life insurance On-the-job training Paid time off Paid training Retirement plan Vision insurance

Experience:

Medical Assistant:

1 year (Required)

Location:

Edmore, MI 48829 (Preferred) Security clearance: Confidential (Preferred) Ability to

Commute:

Edmore, MI 48829 (Required) Ability to

Relocate:

Edmore, MI 48829: Relocate before starting work (Required)

Work Location:

In person