Crisis Counselor - Fully Remote in Farmington, NM

Share Between $24.35 and $26.35 Per Hour Crisis Counselor

• Fully Remote in Farmington, NM Protocall Services

Occupation:

Mental Health and Substance Abuse Social Workers

Location:

Farmington, NM

• 87401 Positions available: 1 Job #: 400121

Source:

ProtoCall Services

Posted:

04/09/2026

Web Site:

protocallservices.com

Job Type:

Full Time (30 Hours or More) Job Requirements and Properties Help for Job Requirements and Properties. Opens a new window. Work Onsite Full Time Education Education (one of the following required):

• Bachelor's Degree from an accredited 4 year college or university.

Schedule Full Time Job Description Help for Job Description. Opens a new window. About the Role As a Crisis Counselor, you will be a telephonic first responder, delivering compassionate emotional support, risk assessment, crisis intervention, and stabilization services. You will engage with callers experiencing a broad range of emotional, behavioral, and situational challenges. This role requires emotional resilience, exceptional communication skills, and a strong ability to multitask while maintaining clarity and professionalism. While many calls involve acute needs, not all calls are crisis calls; some are administrative or supportive in nature. Regardless of the call type, you will ensure each caller receives professional, solution-focused care and a high-quality service experience.

• Primary Responsibilities
• Provide empathetic, ethical, and professional telephonic support to individuals experiencing distress or seeking guidance.
• Build rapport, actively listen, and foster client engagement.
• Assess emotional and behavioral health concerns, including levels of risk and urgent safety issues.
• Provide resources, coping strategies, referrals, and safety planning.
• Intervene appropriately in emergent situations.
• Maintain accurate, timely, and clinically sound documentation.
• Multitask effectively while navigating multiple software systems.
• Ensure a secure, HIPAA-compliant home workspace with a locking door and a wired, stable internet connection.
• What You Can Expect

Six-Week Paid Virtual Training Cohort:

Monday-Friday, 8:00 AM to 4:30 PM PST A structured onboarding program including skills development, role-playing, mentored live call work, and crisis-care foundations. Successful completion is required for continued employment.

Remote Scheduling:

Upon graduation from training, you will transition to your regular schedule, developed in collaboration with our Scheduling Department. Regular availability on weekends and holidays is required.

• Protocall Services Inc. is an Equal Opportunity Employer. We believe deeply in diversity of race, gender, sexual orientation, religion, ethnicity, national origin, and all of the other fascinating characteristics that make us different Additional Information Help for Additional Information. Opens a new window. Education (one of the following required):
• Bachelor's Degree from an accredited 4 year college or university.

Experience:

Minimum of 1 year direct experience in behavioral health, counseling, or social services

Location:

Remote, New Mexico residency required

• Benefits
• Comprehensive medical, dental, and life insurance
• 401(k) program with company match
• Company-matched student loan repayment program
• Short
• and long-term disability (STD/LTD)
• Employee Assistance Program (EAP)
• Accrued PTO (earn up to 4 weeks in your first year)
• Opportunities for professional growth and advancement Compensation & Incentives In addition to base hourly pay, our crisis counselors are eligible for the following incentives:
• + $1.00/hour
• Employees who voluntarily commit to both Saturday and Sunday on their recurring schedule receive a $1.00 increase to their base pay post-training.
• + $1.00/hour
• for working a full 40-hour schedule in the workweek post-training

Shift Differentials:

Hourly shift differentials ranging between two and six dollars may be applied on an hourly basis, depending on your shift and tenure with the organization. These details will be provided at the time of offer to help you prepare for schedule confirmation with the Scheduling Team.

• Who We Are Protocall Services is a nationally recognized leader in behavioral healthcare and crisis intervention, supporting organizations across the U.

S. and Canada. For five consecutive years, we have been awarded "Top Workplace" honors for our strong culture, mission-driven work, and commitment to employee well-being. We serve a wide range of nearly 700 different organizations nationwide, including Community Mental Health Centers, Certified Community Behavioral Health Clinics, Managed Behavioral Healthcare Organizations, University counseling centers, and Employee Assistance Programs following our brief immediate support model. As a remote-first organization headquartered in Portland, Oregon, our staff operate with excellence, compassion, and integrity while providing 24/7 telephonic support to individuals with various degrees of need. Visit the Employer site for more details Help for Employer Information. Opens a new window. Protocall Services Social Links Connect with Protocall Services Other Local Jobs from ProtoCall Services Help for Other Local Jobs from. Opens a new window. Licensed Crisis Counselor

• Fully Remote in Farmington, New Mexico ProtoCall Services Farmington, NM Mental Health and Substance Abuse Social Workers Regular | $28.55
• 32.55 Hour Corporate
• 5 days ago About the Role As a Crisis Counselor, you will be a telephonic first responder, delivering compassionate emotional support, risk assessment, crisis intervention, and stabilization services.

You will engage with callers experiencing a broad range of emotional, behavioral, and situational challenges. This role requires emotional resilience, exceptional communication skills, and a strong ability to multitask while maintaining clarity and professionalism. While many calls involve acute needs, not all calls are crisis calls; some are administrative or supportive in nature. Regardless of the call type, you will ensure each caller receives professional, solution-focused care and a high-quality service experience.

• Primary Responsibilities
• Provide empathetic, ethical, and professional telephonic support to individuals experiencing distress or seeking guidance.
• Build rapport, actively listen, and foster client engagement.
• Assess emotional and behavioral health concerns, including levels of risk and urgent safety issues.
• Provide resources, coping strategies, referrals, and safety planning.
• Intervene appropriately in emergent situations.
• Maintain accurate, timely, and clinically sound documentation.
• Multitask effectively while navigating multiple software systems.
• Ensure a secure, HIPAA-compliant home workspace with a locking door and a wired, stable internet connection.
• What You Can Expect

Six-Week Paid Virtual Training Cohort:

Monday-Friday, 8:00 AM to 4:30 PM PST A structured onboarding program including skills development, role-playing, mentored live call work, and crisis-care foundations. Successful completion is required for continued employment.

Remote Scheduling:

Upon graduation from training, you will transition to your regular schedule, developed in collaboration with our Scheduling Department. Regular availability on weekends and holidays is required.

• Protocall Services Inc.

is an Equal Opportunity Employer. We believe deeply in diversity of race, gender, sexual orientation, religion, ethnicity, national origin, and all of the other fascinating characteristics that make us different General Requirements (Outer) Skills (Inner) Specialized (Center) 0% Occupation 0% Education 0% Work Experience 0% Location 0% Salary N/A Job Skills N/A Shift N/A Min. Age N/A Drivers Lic. N/A DL Endorsements N/A Typing N/A Security Clearance N/A Language This chart is used to compare your background against this job to help to determine if you would be a good fit for this position. You match 0% of the General Job Requirements. You match 0% of the Skills Required, and you match 0% of the Specialized Job Requirements. End of interactive chart. View Share Peer Support Specialist

• Fully Remote in Farmington, New Mexico ProtoCall Services Farmington, NM Computer User Support Specialists Regular | $20.85 Hour Corporate
• 3 weeks ago Overview Role of a

Peer Support Specialist:

• Working from home maintaining HIPAA compliance and focus requiring distraction-free private office space
• Speak with callers over the phone connecting with people
• Building rapport and client engagement
• Provide available resources or information needed
• Remaining calm and professional while multi-tasking while supporting callers Protocall Services is a national leader in crisis intervention providing effective solutions and resources 24 hours a day, 7 days a week.

They have received national recognition for outstanding workplace culture and have been awarded the Top Workplaces designation for 2020 and 2022. This role will include working holidays and weekends as people are in need of peer support 365 days a year. The primary work schedule for peer support is 3:30PM to 11:30PM Mountain Time (MT). Working with Protocall Services you will engage with the New Mexico Crisis and Access Line (NMCAL) connecting with dynamic, diverse people seeking support with a variety of experiences. You will build empowering peer relationships with individuals who are in search of someone who will listen. You will work with and grow a connection with people as someone who has walked a similar path. You will offer hope, as well as recovery and support services, while sharing your lived experience with each person who reaches out to the New Mexico Peer-to-Peer Warmline. Our Peer Support Specialists work closely with one another as the Warmline is a unique, structured environment; taking part in ongoing meetings, training and team building activities. You will also handle confidential information professionally and a continued commitment to your own recovery is essential for this role. If you are seeking an opportunity to shine and demonstrate the power of hope and the possibility of change, then we are interested in getting to know you!

• Protocall Services Inc. is an Equal Opportunity Employer. We believe deeply in diversity of race, gender, sexual orientation, religion, ethnicity, national origin, and all of the other fascinating characteristics that make us different.
• General Requirements (Outer) Skills (Inner) Specialized (Center) 0% Occupation 0% Education 0% Work Experience 0% Location 0% Salary N/A Job Skills N/A Shift N/A Min.

Age N/A Drivers Lic. N/A DL Endorsements N/A Typing N/A Security Clearance N/A Language This chart is used to compare your background against this job to help to determine if you would be a good fit for this position. You match 0% of the General Job Requirements. You match 0% of the Skills Required, and you match 0% of the Specialized Job Requirements. End of interactive chart. View Share See all jobs from ProtoCall Services Location/Work Site Information Help for Location/Work Site Information. Opens a new window. Cost of Living Calculator Help for Cost of Living Calculator. Opens a new window. Compensation and Benefits Help for Compensation and Benefits. Opens a new window. Job Type and Required Hours Help for Job Type and Required Hours. Opens a new window. Work Experience Help for Work Experience. Opens a new window. Education and Training Help for Education and Training. Opens a new window. Skills Required Help for Skills Required. Opens a new window. Specialized Job Requirements Help for Specialized Job Requirements. Opens a new window. Occupation Information for Mental Health and Substance Abuse Social Workers Help for Occupation Information for Mental Health and Substance Abuse Social Workers. Opens a new window. Other Jobs and Employers Help for Jobs Available , opens a new window. Career Ladder Help for Career Ladder. Opens a new window. Personal Requirements Help for Personal Requirements. Opens a new window. Nature of the Work Help for Nature of the Work. Opens a new window. Work Values and Activities Help for Work Values and Activities. Opens a new window. This job was posted at https://protocallservices.com/ on 04/09/2026 3:03:39 AM. Change Job Search Criteria Print Job Order Opens in new window [ Do you have a comment or concern about this job posting? ]