Rental Staff

Performs routine work in opening and securing rental spaces of Green Ridge Recreation Center. Provides facility set-up and materials in accordance with rental needs. Provides exceptional customer service to rental group. Pe rforms other duties as assigned.

• Hours Required for this position: 20 hours per week
• Shift Hours and/or Days worked: Monday-Sunday
• Performs appropriate room set-up for each rental.
• Ensures that all Green Ridge Rental Agreements are being followed.
• Ensures the safety of rental and general users of Green Ridge Recreation Center.
• Facilitates activities for the rental, if necessary.
• Provides exceptional customer service for the rental group.
• Ensures that rental starts and leaves are according to schedule.

Education Preferred :

G raduation from high school or equivalent

Experience Required :

One or more years of customer service experience required (could be in a variety of settings)

Preferred :

Three or more years of customer service experience.

Certifications/ Licenses Required :

Valid Virginia driver's license with good driving record. CPR, First Aid, and AED. Knowledge, Skills and Abilities

• Strong ability to work with public in person and by phone.
• Ability to advise on and interpret policies in researching and resolving customer inquiries, requests and complaints.
• Ability to follow oral and written direction and work procedures.
• Ability to take initiative as well as follow-thru.
• Skill using Microsoft Word, Excel, and other computer software.

Additional Requirements Subject to a complete criminal history and Child Protective Services background search with acceptable results. Must be able to perform the job as described in the Physical and Environmental Demands section of this job description. Must be willing to work a flexible schedule including nights, weekends and some holidays. Supervisory Responsibilities None

OVERALL PHYSICAL STRENGTH DEMAND

Moderate Lift and/or exert force up to 25 lbs. occasionally, 10 lbs frequently, or insignificant amounts constantly OR requires walking or standing to a significant degree.

PHYSICAL DEMANDS C

= Continuously 5.5 to 8+ hours daily F = Frequently 2.5 to 5.5 hours daily O = Occasionally Up to 2.5 hours daily R = Rarely Less than 1 hour per week N = Never Never occurs Code Physical Demand Code Physical Demand F Standing F Sitting F Walking O Lifting O Carrying R Pushing/Pulling O Reaching R Handling F Fine Dexterity R Kneeling R Crouching R Crawling R Bending R Twisting R Climbing R Balancing C Vision (Correction Required) C Hearing C Talking R Foot Controls (driving, operation of equip, etc.)

ENVIRONMENTAL FACTORS D

= Daily W = Several Times Per Week M = Several Times Per Month S = Seasonally R - Rarely N = Never Code Health and Safety Code Environmental Factors R Mechanical Hazards S Dirt and Dust R Chemical Hazards R Extreme Temperatures R Electrical Hazards D Noise and Vibration R Fire Hazards R Fumes and Odors N Explosives M Wetness/Humidity R Communicable Diseases R Darkness or Poor Lighting R Physical Danger or Abuse Other (specify)

PRIMARY WORK LOCATION

Administrative area, entire recreation center.

MACHINES, TOOLS, EQUIPMENT, WORK AIDS

Computers, telephones, and office equipment.

PROTECTIVE EQUIPMENT REQUIRED

As applicable to activities involved.