Reservations & Guest Experience Team

About Auster at Dome Mountain Set alongside the Yellowstone River and in close proximity to the North gate of Yellowstone National Park, Auster at Dome Mountain will showcase the rugged natural beauty and authentic western hospitality of southwest Montana. Designed as both a gathering place for the local community and a destination for travelers, Auster blends modern comfort with a deep respect for the area's landscapes and traditions. The newest addition to AMB West, Auster will include 20 cabins designed for year-round stays, ranging from one- to three-bedroom layouts. The main lodge anchors the site and will serve as the hub for connection, dining, and relaxation, complemented by a casual restaurant and bar featuring a rooftop deck, a retail market, a pool, a drive-thru coffee stand, and inviting outdoor gathering spaces. Additionally, guests will have access to Rising Sun Golf Course, an 18-hole Johnny Miller-designed championship-level course located at Mountain Sky Guest Ranch. Just a 20-minute drive from Yellowstone National Park, Auster's riverfront location sits on over 6,000 acres, offering a blend of unspoiled terrain and thoughtfully designed experiences, ensuring visitors can enjoy the outdoors while preserving its natural beauty. Guests will have access to a variety of activities across the property, including guided hiking, horseback riding, and wildlife as well as whitewater rafting and guided fishing trips through local business partnerships. AMB West properties are dedicated to protecting the natural environment and honoring local history through responsible stewardship, ensuring the land and its resources are preserved for future generations. The guest experience at Auster will be shaped by breathtaking scenery, abundant wildlife, and rich ecosystems, while fostering a meaningful connection to the landscape and local community. Bookings for winter season reservations will open in February 2026. For more information, visit www.auster.com and stay connected on Facebook and Instagram. The Employee Experience You will work hard, alongside fellow staff and the management team, as we tirelessly strive to provide our guests with the most incredible experience possible; you will play hard, getting to experience the endless recreational opportunities and natural wonders that Yellowstone country has to offer; and you will experience all of this with a group of adventurous, hard-working, personable and fun-loving people that will become lifelong friends. Ideal Candidate Our associates are personable, adventurous, hard-working, honest, and are willing to pitch in when they see that a helping hand is needed. When evaluating applicants, a desire to learn, serve, and maintain a positive attitude is most important. However, preference will be given to those who have prior hospitality, food and beverage, or customer service experience. If you're excited about being part of a new venture with strong values and a sense of place, we'd love to hear from you. Room and Board Room and board is provided for certain positions, but not all. Please refer to the job descriptions for further details. While we do love our furry friends, we unfortunately do not have pet friendly housing. Employee Perks Competitive pay Housing available for full-time associates Health benefits, PTO, 6% matching 401k and more for full-time associates Employee discounts Easy access to Yellowstone National Park Getting Here and Getting Around Our associates will be responsible for providing their own transportation to and from work. For Fun There are plenty of opportunities for adventure in the heart of Yellowstone Country. The Gallatin National Forest, Yellowstone National Park, the Absaroka-Beartooth Mountains, the Crazy Mountains, the Bridger Mountains, and the Gallatin Canyon area all provide excellent opportunities for hiking, horseback riding, mountain biking, rock climbing, and camping. Big Creek and the mighty Yellowstone River offer fishing, rafting, and kayaking opportunities. Livingston is a 45-minute drive and offers a quaint downtown with great restaurants and a vibrant artistic community. Bozeman is an hour drive and is home to Montana State University and the Museum of the Rockies, as well as a great variety of coffee shops, stores, restaurants, and bars. Local haunts like the Pine Creek Lodge, The Old Saloon in Emigrant, and Chico Hot Springs are always staff favorites, and feature live music and great food without the long drive. Job Description As a Reservations & Guest Experience Team, you'll be the first point of contact for future guests, guiding them from their initial inquiry through arrival and through departure. This role plays a key part in shaping the guest experience before guests ever step on property. You'll assist with reservations, pre-arrival planning, and personalized recommendations, helping guests make the most of their time in Paradise Valley and Yellowstone National Park. This position blends hospitality and sales, requiring strong communication skills, attention to detail, and a genuine interest in creating thoughtful, well-planned stays.

Key Responsibilities Reservations & Sales:

Respond to guest inquiries via phone, email and online channels in a timely and professional manner Guide guests in selecting accommodations, dates, and experiences that best fit their needs Convert inquiries into confirmed bookings while supporting overall revenue goals Promote on-property offerings, packages, and activities to enhance guest stays Encourage advance booking of dining, activities, and experiences

Guest Experience & Pre-Arrival Planning:

Support pre-arrival communication, including confirmations, reminders, and planning assistance Provide knowledgeable recommendations on Yellowstone, Paradise Valley, and seasonal activities Anticipate guest needs and proactively offer suggestions to elevate their stay Assist with coordinating restaurant reservations, guided activities, and special requests

Reservations & Administrative Support:

Accurately enter and manage reservations, modifications, and cancellations in the property management system (PMS) Maintain detailed guest profiles, including preferences and special requests Monitor reservation systems and report discrepancies or technical issues Assist with daily administrative tasks, reporting, and internal coordination

Team Collaboration:

Work closely with operations, housekeeping, and guest services to ensure smooth arrivals and departures Communicate guest preferences and important details across departments Follow established service standards, policies, and procedures Participate in training and contribute to a positive, team-oriented work environment Qualifications 1-3 Years of experience in hospitality, reservations, customer service, or a related field preferred Strong written and verbal communication skills Comfortable using technology, booking systems, and digital tools Highly organized with strong attention to detail Ability to multitask and manage shifting priorities in a fast-paced environment Interest in travel, outdoor recreation, or the Yellowstone region is a plus What We Offer Competitive salary (DOE) Private room in shared housing available Health benefits, paid time off, and 6% 401(k) match Opportunity to be part of a new, design-forward hospitality experience in one of Montana's most scenic regions About Auster Auster at Dome Mountain is a boutique lodging experience located along the Yellowstone River in Paradise Valley. Designed to connect guests with the surrounding landscape, Auster offers thoughtfully designed cabins, curated outdoor experiences, and access to one of the most iconic regions in the American West. Why This Role Matters This position plays a critical role in shaping the guest's experience before arrival. The conversations, recommendations, and planning support provided here directly influence how guests experience Auster and often determine whether they choose to book in the first place or visit again in the future. AMB West Holding Company, also referred to as AMB West, is comprised of Arthur Blank's guest and working ranches in Paradise Valley, Montana. The AMB West portfolio of businesses includes Mountain Sky Guest Ranch, West Creek Ranch, Paradise Valley Ranch and Auster at Dome Mountain. AMB West melds the missions of guest ranching, philanthropy, non-profit convening, working ranch lands and conservation to achieve best in class hospitality and stewardship practices. AMB West associates work alongside The Arthur M. Blank Family Foundation helping to strengthen communities across the state of Montana. For close to 100 years, Mountain Sky Guest Ranch has offered guests the opportunity to experience the majestic natural setting of Paradise Valley, Montana, while reconnecting with the land and each other. Mountain Sky offers a curated guest ranch experience with all-inclusive packages for five and seven-night stays. The ranch has something for everyone including a renowned horse program, gourmet cuisine, a comprehensive kid's program, and cattle work. The ranch also offers a world-class spa and wellness center, outdoor pool and activities such as archery, clay shooting, guided hikes, wagon rides, fly-fishing and a ropes course. At Mountain Sky, guests are family and are treated to superior service and authentic western hospitality at its best. For more information, visit mountainsky.com. Purchased in 2017 by AMB West Chairman and Owner Arthur M. Blank, West Creek borders Mountain Sky Guest Ranch in Paradise Valley, Montana about 25 miles north of Yellowstone National Park. Situated on the Yellowstone River, the 6,700-acre ranch features spectacular natural resources on unspoiled land, one mile above sea level, all protected by conservation easements. Different from a traditional guest ranch, West Creek is a unique, invitation-only conference and retreat space serving as a destination for nonprofit groups to come together and collectively make a difference, strengthen communities and find purpose greater than themselves. The Arthur M. Blank Family Foundation team hosts local, national and global leaders at West Creek who are pursuing innovative solutions to complex challenges of vital significance such as well-being, urban housing, climate resilience, and the health of military veterans. The Blank Family Foundation offers full-service retreats to organizations focused on issues aligned with the foundation priorities. West Creek offers a one-of-a-kind opportunity: seamless transitions between a modern meeting space for impactful sessions and unplugged outdoor experiences in the Montana high country. Auster at Dome Mountain is the newest project from the AMB West team — a hospitality venture coming to life in the heart of the Greater Yellowstone Ecosystem. This property with riverfront acreage will be open to the public and operational year-round. Currently in development, the project will include 20 cabins, a restaurant and bar, a small coffee shop, and a seasonal outdoor pool. With opportunities for outdoor education, recreation, wildlife watching, and winter exploration, the ranch is designed to offer all guests an immersive experience whether they are stopping by for lunch or staying for a week.