Residential CSR Supervisor

Now Hiring:

Full-Time Customer Service Supervisor (HVAC Industry) Are you an enthusiastic, outgoing person? That is what we are looking for in a leader. Oliver Heating & Cooling is a growing HVAC company seeking a dedicated Customer Service Supervisor with strong leadership skills and a passion for delivering exceptional customer experiences.

Position Overview:

As our Customer Service Supervisor, you will oversee daily operations of the customer service team, ensuring efficiency, professionalism, and high-quality support for our clients. You'll play a key role in shaping customer interactions and maintaining our reputation for reliability and excellence. At Oliver Heating & Cooling, our greatest asset is our people. We pride ourselves on cultivating a supportive and dynamic work culture that not only values each individual but also encourages professional development. Here, you'll find a team-oriented environment where growth is not just encouraged but actively promoted. Join us and experience how a commitment to our employees translates into success for everyone.

Key Responsibilities:

Supervise and support a team of customer service representatives Monitor call quality, scheduling, and team performance Handle escalated customer concerns and ensure timely resolution Train, coach, and develop team members Collaborate with dispatch and service teams to ensure smooth operations Create the weekly schedule for proper staffing and coverage Maintain accurate records and reporting

Qualifications:

Minimum 5 years of customer service experience (HVAC or home services industry preferred) Proven leadership or supervisory experience Excellent communication and problem-solving skills Strong organizational and multitasking abilities Proficiency in Microsoft Office (Outlook, Word, Excel) Strong follow-through and problem-solving abilities Familiarity with Service Titan a plus.

What We Offer:

Competitive salary based on experience Full-time, stable position Paid Health Benefits Opportunities for growth and advancement Supportive team environment If you're ready to lead a team and make a real impact in a fast-paced HVAC company, we'd love to hear from you! Apply today and grow your career with us!