Resort Assistant Manager

Ref:

107340 Resort Assistant Manager Napili-Honokowai, Maui Full-time $62.4k to $72.8k a year We are seeking a dedicated and experienced Assistant Manager to support our client with the operations of their close-knit beachfront resort community. The ideal candidate will be a hands-on leader who excels in guest service, team coordination, maintenance oversight, and administrative tasks. If this is you, apply now! Hours Full-time, Flexible days and shifts, either 9AM-5PM or 8AM-6PM; available on weekends and holidays as well Location Napili-Honokowai, Maui Pay $62,400 to $72,800 a year Responsibilities Assist the General Manager with all aspects of daily resort operations, including front desk, housekeeping, maintenance, and guest relations. Deliver exceptional guest service: welcome guests, handle check-ins/check-outs, address inquiries, resolve complaints, and ensure a positive experience from arrival to departure. Oversee housekeeping and laundry teams to maintain impeccable cleanliness of units, common areas, pool, grounds, and beachfront access. Coordinate routine and emergency maintenance with vendors, contractors, and on-site staff; perform light property inspections and ensure timely resolution of issues. Manage reservations, room assignments, and inventory using our property management system. Support administrative tasks: guest communications, billing, reporting, supply ordering, and record-keeping. Help enforce resort policies and maintain compliance with local regulations and health/safety standards. Assist with marketing efforts, special promotions, and social media content highlighting Napili Sunset's unique beachfront location. Act as Manager on Duty (MOD) during assigned shifts, weekends, and holidays as needed. Qualifications Minimum of 2-3 years experience in hospitality, hotel, resort, or vacation rental management (condo-hotel or small property experience preferred). Strong customer service skills with a genuine passion for hospitality. Excellent communication, problem-solving, and organizational abilities. Proficiency with property management software, Microsoft Office/Google Workspace, and basic accounting/bookkeeping. Ability to work flexible hours, including evenings, weekends, and holidays. Physically able to walk the property, climb stairs, and handle light lifting as needed. Valid driver's license and reliable transportation. Why Work With ALTRES We take the stress out of the job search process by connecting you with some of the most sought-after full-time, part-time, and project-based positions across Hawaiʻi. The best part? Our services are always 100% FREE for job seekers. Qualified employees may also be eligible for our benefits program, including: Free medical insurance Holiday pay and vacation bonus A 401(k) plan with 6% match Employee discounts on a variety of services and entertainment And more outstanding perks Eligibility for benefits varies by position, assignment type, and length of employment.