Resort Services Team Member - PT

WHAT WE ARE LOOKING FOR

The ideal Resort Services Team Member for Bear Creek is a guest service focused individual with the ability to help create a positive, memorable experience for our guests. The successful team member will be able to work with their team as well as individually, have good communication skills, be detail oriented and foster the Bear Creek culture by focusing on our guests. This position will be an important member of the Resort Services team, ensuring the cleanliness and condition of the common areas of the resort, making the guests feel welcome in a clean environment.

WHAT WE EXPECT FROM YOU

Clean and maintain the condition of the common areas of the resort, including: Empty trash, clean windows, vacuum, dust, sanitize Perform work duties in accordance with regulations such as OSHA, HAZCOM, and Blood Borne Pathogens and covid 19 techniques and procedures Transport cart with cleaning supplies, amenities and linens to assigned area and position correctly and securely Turn over any lost and found items to a member of the Housekeeping management Team Sign for keys in and out daily Respond to guest room calls as requested. Maintain complete knowledge of correct maintenance and use of equipment Ability to perform job duties required of a Housekeeper as needed Complete work orders for maintenance repairs and contact Facilities Maintenance directly for urgent repairs Check current event reports to ensure rooms are ready, and complete cleaning checklists for daily assignment and special events Inventory and stock and restock cleaning supplies

WHAT WE EXPECT FROM ALL BCMR TEAM MEMBERS

Acknowledge all guests and respond promptly to their needs, however busy and whatever time of day. Ensure unresolved incidents are reported to Manager/Supervisor Familiarity with all hotel services/features and local attractions/activities to respond to guest inquiries accurately Contribute to the team's success by accomplishing tasks and assisting with projects as needed Maintain knowledge and compliance with departmental policies, service procedures, and standards Work as a team member to ensure our guests have the best possible experience Understand emergency procedures and be able to apply them when necessary Report any incidents, property damage or injuries immediately to Manager/Supervisor Attend department meetings and training sessions as necessary Other duties as assigned by Manager and/or Supervisor Support Southern Management's Mission, Vision, and Values Comply with Bear Creek and Southern Management's policies and procedures

QUALIFICATIONS

Must be at least 18 years of age 6 months demonstrated cleaning/housekeeping experience in a hospitality environment, preferred High School Diploma or equivalent preferred Availability during peak operating times, i.e.: weekends, holidays and special events

JOB KNOWLEDGE & SKILLS

Ability to work independently with minimal supervision Knowledge of proper use of cleaning equipment and cleaning solutions Excellent verbal communication skills Compute basic arithmetic and mathematical calculations Strong administrative skills with a high degree of accuracy Organized and detail oriented Excellent time management skills Excellent interpersonal skills Ability to work effectively in stressful, high-pressure situations while maintaining composure and guest satisfaction

PHYSICAL DEMANDS & EVIRONMENTAL CONDITIONS

PHYSICAL DEMANDS Physical Demands data elements provide a systematic way of describing the physical activities that an occupation requires of a worker. The assessment of these elements is focused primarily on the physical demands of the job•not the physical capacities of the worker. Physical Demand refers to the level and/or duration of physical exertion generally required to perform occupational tasks (sitting, standing, walking, lifting, carrying, reaching, pushing, and pulling).

Climbing Ramps/Stairs:

Ascending or descending ramps and/or stairs using feet and legs. Hands and arms may be used for balance (e.g., to hold a railing).

Note:

Stairs involved in commute/getting into building are excluded if work is always performed in one building. Stairs onto a vehicle or a piece of machinery/equipment are included.

Climbing Ladders/Ropes/Scaffolding:

Ascending or descending ladders, scaffolding, ropes, poles and the like using feet/legs and/or hands/arms.

Communicating Verbally:

Expressing or exchanging ideas by means of the spoken word to impart oral information to clients or the public and to convey detailed spoken instructions to other workers accurately, loudly, or quickly.

Crawling:

Moving about on hands and knees or hands and feet.

Crouching:

Bending body downward and forward by bending legs and spine.

Far Visual Acuity:

Clarity of vision at 20 feet or more. This is not just the ability to see a person or object, but the ability to recognize features as well.

Fine Manipulation:

Picking, pinching, or otherwise working primarily with fingers rather than the whole hand or arm as in gross manipulation.

Gross Manipulation:

Seizing, holding, grasping, turning, or otherwise working with hand(s).

Note:

Fingers are involved only to the extent that they are an extension of the hand.

Hearing Requirements:

The ability to hear, understand, and distinguish speech and/or other sounds (e.g., machinery alarms, medical codes/alarms). One-on-one (in person) Group or conference (in person)

Telephone Kneeling:

Bending legs at knees to come to rest on knee(s).

Lifting/Carrying:

Lifting is to raise or lower an object from one level to another (includes upward pulling). Carrying is to transport an object•usually by holding it in the hands or arms but may occur on the shoulder. Up to 50 pounds

Near Visual Acuity:

Clarity of vision at approximately 20 inches or less (i.e., working with small objects or reading small print), including use of computers.

Pushing/Pulling:

May involve use of hands/arms, feet/legs, and/or feet only done with one side of the body or both sides. Pushing•Exerting force upon an object so that the object moves away from the force Pulling•Exerting force upon an object so that the object moves toward the force

Reaching At/Below Shoulder Level:

Extending hand and arms from 0 up to 150 degrees in a vertical arc. Reaching requires the straightening and extension of the arm and elbow and the engagement of the shoulder. The elbow does not need to be locked at any time and the arm does not need to remain in a continuously straight position.

Reaching Overhead:

Extending hands and arms in a 150 to 180 degrees vertical arc. Reaching requires the straightening and extension of the arm and elbow and the engagement of the shoulder. The elbow does not need to be locked at any time and the arm does not need to remain in a continuously straight position.

Standing/Walking:

Standing is to remain on one's feet in an upright position at a workstation without moving about. Walking is to move about on foot.

ENVIRONMENTAL CONDITIONS

Outdoors:

Job requires work outdoors with workers unprotected and exposed to the elements. This does not include the commute to/from work.

Extreme Cold:

Exposure to non-weather-related temperatures that are: 40 degrees or colder if the exposure is 2/3 or more of the workday 32 degrees or colder if the exposure is for less than 2/3 of the workday

Extreme Heat:

Exposure to non-weather-related temperatures that exceed: 85 degrees in a humid atmosphere 90 degrees in a dry atmosphere

Wetness:

Any non-weather-related contact with water or other liquids.

Humidity:

Non-weather-related exposure to conditions where the air contains a high amount of water or water vapor, and the atmosphere is oppressive.

Heavy Vibration:

Exposure to a shaking object or surface that causes a strain on the body or extremities.

Hazardous Contaminants:

Exposure to a substance that negatively affects the respiratory system, eyes, skin or other living tissue via inhalation, ingestion, or contact. Proximity to

Moving Mechanical Parts:

Operation of or proximity to moving materials, mechanical parts, settings, or any moving objects (most commonly moving machinery or equipment) that could cause bodily harm.

High, Exposed Places:

Exposure to possible bodily injury from falling.

Noise Intensity Level:

The noise intensity level to which the worker is exposed in the job: Loud Indoor Environment