Restaurant Shift Leader

Job description

RESPONSIBILITIES

• Supervise the day-to-day business operations of the store including conflict resolution with employees and customers
• Make sure all employees provide best customer service to customers
• Identify new streams of business and discuss with owners
• Ensure all proper procedures are followed
• Ensure ordering is done properly each week
• Transfer product from store to store when needed
• Make store schedules effectively when needed
• Follow budget based on needed shifts and keeping labor controlled (<22%)
• Stay knowledgeable of any catering orders
• Ensure store is staffed for orders
• Ensure someone is able to deliver (if applicable)
• Ensure location has product needed for any upcoming catering orders
• Ensure the store maintain cleanliness and excellent health scores
• Bi-weekly payroll completed
• Ensures all personnel issues are handled appropriately
• Hiring/ Terminations
• Stays knowledgeable of any personnel issues , and handles them appropriately
• New Hire paperwork completed and sent to Payroll
• Facilitates/Approves all pay increases for employees

Qualifications:

Minimum of 3-5 years of experience in retail or restaurant management, preferably with multi-location responsibility. Bachelor's degree in Business Administration, Management, or a related field is preferred but not required. Demonstrated ability to lead, manage, and motivate a team effectively. Strong commitment to providing exceptional customer service. Excellent conflict resolution and problem-solving skills. Strong organizational and multitasking abilities, with keen attention to detail. Understanding of budgeting, payroll, and financial management. Excellent verbal and written communication skills. Ability to adapt to changing needs and work under pressure. Familiarity with health and safety regulations, inventory management, and scheduling. Proficient with Microsoft Office Suite and experience with payroll and scheduling software. Reliable transportation and willingness to travel between store locations. Flexible availability to work varying shifts, including evenings, weekends, and holidays, as needed.

Job Types:

Full-time, Part-time Pay:

$12.00

• $15.

00 per hour

Benefits:

Employee discount

Shift:

8 hour shift Day shift Evening shift Morning shift

Work Location:

In person