Restore Donation Ambassador

Position Summary:

Northern Ocean Habitat for Humanity (NOHFH), a New Jersey non-profit and affiliate of Habitat for Humanity International, seeks a ReStore Donations Ambassador to serve as the primary connection between the ReStore and the donor community. Reporting to the ReStore Manager, this position is responsible for cultivating positive donor relationships, coordinating and completing donation pick-ups, supporting donation intake operations, and providing excellent customer service in a fast-paced, mission-driven retail environment. The ReStore Donations Ambassador plays a key role in supporting the ReStore's operations and advancing Habitat for Humanity's mission through donor engagement, professionalism, and community outreach. This position helps ensure successful donation collection efforts that directly support NOHFH's affordable homeownership and critical home repair programs. Adapted to match the format and style of the uploaded ReStore job description.

Primary Duties and Responsibilities:

A. Donation Pick-Ups and Operations Perform successful, timely, and damage-free donation pick-ups Drive and operate a box truck with hydraulic lift for donation pick-ups Conduct daily truck inspections and report maintenance or repair needs to the ReStore Manager Maintain truck safety, cleanliness, security, and service logs Assist with organizing and processing donations in the receiving area Ensure acceptable donation standards are consistently followed Graciously decline donations that do not meet ReStore standards Support additional ReStore operations and projects as needed B. Donor and Community Engagement Serve as the primary in-person liaison between the ReStore and corporate, retail, and individual donors Build and maintain positive donor relationships through professional and courteous interactions Provide excellent customer service to donors, shoppers, and community members Represent the mission and values of Habitat for Humanity in all interactions Help promote the ReStore and Habitat for Humanity within the community C. Store and Team Support Help maintain a clean, organized, safe, and welcoming environment Support daily ReStore operations and warehouse activities Assist staff and volunteers as needed during donation intake and processing Work collaboratively with the ReStore team to support operational efficiency Help maintain a positive and respectful team environment D. Safety and Compliance Ensure all ReStore policies, donation standards, and operational procedures are consistently followed Maintain awareness of safety concerns throughout the store, warehouse, and loading areas Follow safe lifting, loading, and operational procedures at all times Help maintain a safe environment for customers, staff, volunteers, and donors Additional responsibilities include performing other duties as assigned by the ReStore Manager in support of the ReStore and Northern Ocean Habitat for Humanity's mission and operations. Requirements The candidate must be deeply committed to NOHFH's mission and demonstrate strong customer service, communication, and interpersonal skills. The ideal candidate will be dependable, organized, self-motivated, and capable of working independently and collaboratively in a fast-paced environment. This position requires professionalism, sound judgment, flexibility, and the ability to interact respectfully with donors, volunteers, customers, and staff from diverse backgrounds. Familiarity with technology including cell phones, tablets, and GPS systems is preferred. Work Environment and Conditions This position involves frequent driving, lifting, loading, and working in both warehouse and outdoor environments in varying weather conditions. The role requires standing, bending, kneeling, reaching, and active physical engagement throughout the workday. Regular interaction with donors, customers, volunteers, and staff is expected in a dynamic retail and warehouse setting. Qualifications Valid driver's license with an insurable driving record Willingness to complete DOT physical requirements if needed Comfortable driving and loading a box truck with hydraulic lift Ability to safely lift and move up to 75 pounds with assistance Strong customer service and communication skills Ability to remain calm and professional in challenging situations Strong organizational skills and attention to detail Comfortable using cell phones, tablets, and GPS technology Positive attitude with a strong work ethic and sense of teamwork Ability to work independently and collaboratively Ability to adapt quickly in a fast-paced environment Experience working with volunteers is a plus Must support the mission and values of Habitat for Humanity Northern Ocean Habitat for Humanity is an Equal Opportunity Employer Northern Ocean Habitat for Humanity expressly prohibits any form of workplace harassment based on race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status. Improper interference with the ability of Northern Ocean Habitat for Humanity's employees to perform their job duties may result in discipline up to and including discharge. We are an equal opportunity employer. Applications are considered for positions without regard to veteran status, uniformed service member status, race, color, religion, sex, sexual orientation, physical or mental disability, genetic information, or any other category protected by applicable federal, state, or local laws.

THIS COMPANY IS AN AT-WILL EMPLOYER AS ALLOWED BY APPLICABLE STATELAW. THIS MEANSTHAT REGARDLESS OF ANY PROVISION IN THIS APPLICATION, IF HIRED, THE COMPANY OR MAY TERMINATE THE EMPLOYMENT RELATIONSHIP AT ANY TIME, FOR ANY REASON, WITH ORWITHOUT CAUSE OR NOTICE.

Pay:

$18.00 - $20.00 per hour

Benefits:

Health insurance On-the-job training Paid time off People with a criminal record are encouraged to apply

Work Location:

In person