Retail Operations Officer

Vice President of Retail Operations Based out of our Kemp, Ennis, or Italy branch Are you a people-first leader who loves developing teams, improving processes, and making bank branches run like a well-oiled machine? Do you get energized by coaching others, solving problems, and making sure customers walk out smiling? If so, Harmony Bank might be your next home. We're looking for a Retail Operations Officer to lead, support, and elevate our retail teams across all branches in Ellis, Kaufman, and Navarro counties. This role is all about leadership, collaboration, and being hands-on in helping our branches deliver exceptional service while staying compliant and efficient. What You'll Be Doing Lead, coach, and develop our retail teams — including Senior Operations Specialists, Operations Specialists, and Tellers Spend time in our branches providing onsite coaching, mentorship, and support (yes, some travel is part of the job!) Partner with the operations team to ensure staff fully understand and confidently promote all Harmony Bank products and services Create a welcoming, customer-first culture where everyone is known by name Help attract, onboard, and retain great talent Ensure branches follow policies, procedures, and all applicable banking regulations Run effective meetings to keep teams aligned and motivated Make smart, strategic decisions to improve productivity, efficiency, and consistency across branches Monitor operational risk and work to minimize losses Collaborate with leadership and other departments to support Harmony Bank's overall strategy Support and encourage community outreach and engagement What We're Looking For A strong leader with excellent communication and people skills Someone who thrives in a fast-paced environment and can juggle priorities with confidence A problem-solver who takes initiative and follows through Comfort working with customers, regulators, vendors, leadership, and frontline staff A coach and mentor who enjoys being present and engaged with their team A demonstrated commitment to Harmony Bank's core values Experience & Education High school diploma or equivalent required (college degree preferred) 4+ years of banking experience 3+ years of experience managing or coordinating multiple branches Solid knowledge of banking regulations, policies, and procedures Schedule & Work Environment Full-time, exempt position Monday-Friday, 8-hour shifts (some Saturdays may be required) 100% in-person role — this position does not offer remote or hybrid work Can be based out of Kemp, Ennis, or Italy , with regular travel to other branches If you're ready to lead with purpose, build strong teams, and make a real impact in the communities we serve, we'd love to meet you. Why You'll Love Working Here You'll have real influence — your ideas and leadership will shape how our branches operate and grow We're a community-focused bank , so relationships actually matter here (with customers and coworkers) You'll work with a collaborative leadership team that values trust, accountability, and doing the right thing This role gives you variety — no two days look the same, and you'll stay connected to the people and communities we serve We believe in developing our people and promoting from within whenever possible Harmony Bank is proud to be an equal opportunity employer.

Job Type:

Full-time Benefits:

401(k) matching Dental insurance Employee assistance program Health insurance Health savings account Life insurance Paid time off Vision insurance

Work Location:

In person