Retail Sales Associate

Since 1923 Schneider Tire Outlet has grown to be one of the largest tire dealers in the state of Michigan. We pride ourselves on our quality of customer service. We believe customer service is an attitude not a department. Retail Sales Associate We are looking for a motivated, customer focused, Retail Sales Associate to join our team in Marne. This role is ideal for someone who enjoys helping customers, thrives in a fast-paced environment, and takes pride in delivering outstanding service. The Retail Sales Associate plays a key role in creating a positive customer experience by assisting customers with product and service purchases, answering questions, processing transactions accurately, and coordinating with the shop team to ensure efficient service.

Retail Sales Associate Responsibilities:

Greet and assist customers in a friendly, professional, and timely manner. Consult with customers to understand their needs and recommend the best products or services. Explain product features, pricing, availability, and service options. Help customers make informed purchasing decisions with confidence. Communicate store procedures, wait times, and service timelines clearly. Coordinate customer purchases and service needs with tire technicians and fellow team members. Answer incoming phone calls courteously and professionally. Respond to customer emails promptly and accurately. Process customer payments using the point-of-sale (POS) system. Resolve customer concerns professionally and escalate issues when needed. Maintain product displays and ensure the sales floor remains organized and inviting. Monitor inventory levels and assist with ordering tools, supplies, and materials as needed. Assist in the shop and pull tires when needed.

Retail Sales Associate Requirements:

Prior customer service experience required. Retail, wholesale, distribution, or tire industry experience preferred. Strong communication and interpersonal skills. Ability to multitask, stay organized, and prioritize effectively. High attention to detail and accuracy. Basic computer skills and ability to learn internal systems. Ability to lift up to 50 pounds and assist in shop or warehouse tasks when needed. Availability to work four weekdays from 7:30am-5:30pm with one rotating weekday off, plus Saturdays from 8:00am-12:00pm. During busy season, schedules may adjust to five weekdays in addition to Saturday hours based on business needs.

Job Type:

Full-time Pay:

From $21.00 per hour

Benefits:

401(k) 401(k) matching Dental insurance Employee assistance program Employee discount Health insurance Health savings account Life insurance Paid time off Vision insurance

Physical Setting:

Office Experience:

sales: 1 year (Preferred) Customer service: 1 year (Required)

Work Location:

In person