Retail Services Officer

Salary Confidential Position range in Denton County $43k

• $73k Per Year Retail Services Officer

FIRST STATE BANK

Occupation:

First-Line Supervisors of Office and Administrative Support Workers

Location:

Roanoke, TX

• 76262

Job Type:

Regular, Full Time (30 Hours or More), Permanent Employment

Posted:

02/13/2026 Positions available: 1

Source:

WorkInTexas

Web Site:

WorkInTexas Onsite /

Remote:

Work onsite all of the time

Updated:

05/11/2026

Expires:

06/12/2026 Job #: 16968769 Job Requirements and Properties Help for Job Requirements and Properties. Work Onsite Full Time Education High School Diploma or Equivalent Experience 12 Month(s) Age 18 and up Schedule Full Time Job Type Regular Duration Permanent Employment Benefits Help for .

Summary:

Supervises and coordinates branch activities of Retail Services staff (New Accounts, Tellers, and Lobby Staff) in providing personalized banking services by performing the following duties.

Essential Job Duties & Responsibilities:

1) Assign duties, coordinate schedules, evaluate staff performance and provide training and support to ensure efficient functioning of the Retail Services department as well as present, monitor and maintain a professional work environment. 2) Monitoring and reporting of lobby safety and maintenance. 3) Assisting customers and staff with problem resolutions & special requests (wires, debit card and internet banking services). 4) Evaluating customer needs to suggest appropriate bank products, opening & processing all available new account types and detecting & reporting fraudulent or suspicious activities.

Knowledge, Skills & Abilities:

1) Customer and Personal Service

• Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction. 2) English Language
• Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar. 3) Mathematics
• Knowledge of arithmetic, basic accounting and their applications.

4) Excellent attention to detail.

Job Specifications:

1) Oral Comprehension

• The ability to listen to and understand information and ideas presented through spoken words and sentences. 2) Oral Expression
• The ability to communicate information and ideas in speaking so others will understand. 3) Problem Sensitivity
• The ability to tell when something is wrong or is likely to go wrong. It does not involve solving the problem, only recognizing there is a problem. 4) Information Ordering
• The ability to arrange things or actions in a certain order or pattern according to a specific rule or set of rules (e.g., patterns of numbers, letters, words, pictures, mathematical operations). 5) Number Facility
• The ability to add, subtract, multiply, or divide quickly and correctly. 6) Speech Clarity
• The ability to speak clearly so others can understand you both in person and over the drive-thru system. 7) Near Vision
• The ability to review customer information on the computer, as well as, visually identify customer identity. 8) Speech Recognition
• The ability to identify and understand the speech of another person. 9) Mathematical Reasoning
• The ability to choose the right mathematical methods or formulas to solve a problem. 10) Reading Comprehension
• Understanding written sentences and paragraphs in work related documents. 11) Physical Requirements
• Lifting
• The ability to lift a minimum of 10 lbs. up to a height of 3-4 ft. Standing
• Must have the ability to remain in stationary positions 100% of the work day. Dexterity
• The ability to operate a computer and other office machinery, such as a calculator, adding machine, copy machine and printer. Hearing
• the ability to exchange accurate information to customers in regards to their accounts and/or banking procedures. 12) Active Learning
• Understanding the implications of new information for both current and future problem-solving and decision-making.

The ability to learn technical material. Other duties as assigned. This job description is subject to change at any time.