Risk & Claims Specialist

Risk & Claims Specialist North American Family Institute, Inc. Stoneham, MA Job Details Full-time $55,000 a year 19 hours ago Benefits 403(b) matching Paid holidays Disability insurance Health insurance Dental insurance Flexible spending account Tuition reimbursement Employee assistance program Vision insurance 403(b) Referral program Paid sick time Pet insurance Qualifications Microsoft Excel Microsoft Outlook Serving clients Documentation tools Cross-functional communication Full Job Description North American Family Institute, Inc. (NAFI), a non-profit human services organization, is seeking a Risk & Claims Specialist to join our team. You will support the agency's risk management and insurance programs by coordinating claims, tracking data, and supporting loss control initiatives. This role collaborates closely with internal departments to ensure timely insurance carrier notifications, system troubleshooting, and support risk mitigation efforts.

Responsibilities Coordinate Claims:

Manage day-to-day claims across workers' compensation, auto, general liability, and property lines. Track incidents, notify carriers, and coordinate directly with adjusters and appraisers.

System Management:

Maintain accurate internal claim records and serve as a resource for agency-wide risk management tools.

Regulatory Compliance:

Complete required external reporting, including Bureau of Labor Statistics (BLS) and OSHA compliance documentation.

Committee & Leadership Support:

Prepare routine reports for leadership and insurance partners. Record and distribute meeting minutes for the Corporate Risk & Safety Committee.

Insurance Renewal Support:

Collect critical exposure data, including vehicle schedules, property details, and employee (FTE) counts.

Relationship Building:

Build effective working relationships with NAFI program staff to respond to routine risk and claims-related matters in a timely manner

Qualifications Education:

Bachelor's degree or equivalent professional experience.

Experience:

2+ years of relevant experience in risk management, insurance, or claims coordination.

Software Skills:

Intermediate to advanced proficiency in Microsoft Office (Word, Excel, PowerPoint, Outlook). Ability to learn specialized insurance software.

Communication:

Strong interpersonal skills with the ability to communicate across all levels of the organization.

Client Service:

Excellent problem-solving skills and a strong client-service mindset.

Salary:

$55,000 - $70,000 based on experience NAFI offers a comprehensive benefits package for full-time employees, including: Medical, Dental & Vision Insurance (multiple plan options) 403(b) Retirement Plan with potential employer match 3 Weeks Paid Vacation + 11 Paid Holidays + Paid Sick Leave Company-Paid Life & Long-Term Disability Insurance Tuition Reimbursement (up to $2,500 per year) Flexible Spending Accounts (FSA) Employee Assistance Programs (EAPs)

Voluntary Benefits:

Pet Insurance, Home & Auto, Legal Plan & more! Employee Referral Bonus Program NAFI is proud to be an Equal Employment Opportunity employer. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. We seek to empower individuals and support the diversity and inclusivity within our workforce. NAFI participates in E-Verify to confirm employment eligibility as part of the I-9 verification process.