RV Service Advisor

Overview The RV Service Advisor serves as the primary point of contact between customers and the service department. This role is responsible for accurately diagnosing customer concerns, coordinating repair orders, communicating with technicians, and ensuring an exceptional service experience from check-in to delivery. Key Responsibilities Customer Intake — Greet customers, listen to concerns, document issues, and create detailed repair orders. Service Coordination — Communicate with technicians to clarify concerns, verify diagnostics, and track repair progress. Estimate Preparation — Prepare and present cost estimates, obtain approvals, and update customers on changes. Status Communication — Provide timely updates on repair status, parts availability, and timelines. Quality Assurance — Review completed work, verify accuracy, and ensure customer satisfaction at pickup. Warranty Processing — Submit warranty claims, maintain documentation, and follow manufacturer guidelines. Record Management — Maintain accurate service records, repair orders, and customer history. Qualifications Experience in RV, automotive, marine, or powersports service environments Strong communication and customer-service skills Ability to read and interpret repair orders, technical notes, and warranty guidelines Familiarity with service-management software High attention to detail and ability to multitask in a fast-paced environment