SaaS Software Renewal Specialist

The SaaS Software Renewal Specialist plays a key role on the Software Operations team. This position primarily focuses on the timely renewal of LINK360 and Process Plus subscriptions to prevent any service interruptions for our customers. This role serves as the main point of contact for subscription renewals in the U.S., Canada, and Latin America, working directly with customers, distributors, and internal teams. The SaaS Software Renewal Specialist manages the entire renewal cycle, making sure each subscription renewal is handled proactively, smoothly, and efficiently. Ultimately, this role is essential in driving and maintaining revenue growth for LINK360 and Process Plus. This position reports to the Conversion Project Manager. Track, quote, and process software subscription renewals to ensure uninterrupted access to LINK360 and Process Plus applications.
Build strong relationships with customers to ensure satisfaction and retention.
Resolve potential barriers to renewal, including addressing customer concerns.
Identify upsell opportunities during the renewal process.
Maintain accurate and up-to-date customer records by processing all orders received and updating account information.
Contribute towards the objectives of the software operations team and share knowledge, experience, ideas, and information freely.
Solve problems that arise in an effective and creative manner. Proactively identify and assist in resolving issues encountered during the renewal process.