Sales Coordinator

Sales Coordinator Concord Hospitality Enterprises - 3.3 Lyndhurst, NJ Job Details Full-time 1 hour ago Benefits Disability insurance Health insurance Dental insurance Tuition reimbursement Vision insurance 401(k) matching Opportunities for advancement Life insurance Qualifications Hospitality Customer communication Sales support Sales Event coordination Organizational skills Contracts Cross-functional collaboration Communication skills Entry level Cross-functional communication Client interaction via phone calls Full Job Description Sales Coordinators are vital to the success of our hotel, serving as the direct link between the front desk and the sales team. In this role, you will assist with incoming reservation calls for groups and meetings, support the sales team with contracts and room blocks, and ensure seamless communication across departments so our guests and corporate clients receive exactly what we promise. At Concord, we believe in promotion from within—many of our Sales Coordinators grow into Sales Managers and even future Directors of Sales!

Responsibilities:

Serve as one of the first points of contact for incoming sales calls; respond quickly and professionally to internal partners and external customers. Assist with the coordination and administration of group and event bookings, including room blocks, reporting, client communications, group resumes, event orders, and billing details. Support the operational flow between departments to ensure accurate and timely execution of group reservations and events. Additionally, provide support to the Front Desk team as needed; the ideal candidate must be flexible and willing to assist with Front Desk coverage based on business demands. Support pre-event, main event, and post-event details by tracking, documenting, and communicating with clients and internal teams. Gain knowledge of hotel food and beverage offerings, function space, audio-visual services, and other event-related details. Learn and utilize digital sales systems (Delphi, CI/TY, PMS) and understand hotel sales strategies to achieve team goals. Participate in meetings, conference calls, reporting, and training sessions as required. Collaborate with teammates in a unified, entrepreneurial way to achieve overall hotel success. Take ownership of career development by pursuing training and growth opportunities.

Qualifications:

Prior hospitality or sales support experience preferred. Strong organizational skills with keen attention to detail. Excellent communication and interpersonal abilities. Proficiency with digital sales systems or willingness to learn. Ability to multitask and manage time effectively in a fast-paced environment. Team-oriented mindset with a proactive and professional approach. Benefits (Full-Time Associates Only): Competitive wages Medical, dental, and vision insurance Life insurance and short/long-term disability options 401(k) program with company match Tuition assistance Discounted room rates at Concord-managed hotels Training, development, and career advancement opportunities Why Join Concord? Our culture is built on five cornerstones—Quality, Integrity, Community, Profitability, and FUN—which serve as the foundation of everything we do. At Concord, we provide a supportive environment where associates are valued, and our "Associate First" policy is a way of life. We recognize our associates for their hard work, dedication, and commitment to excellence. We value work-life balance, diversity, and delivering the best customer service and quality accommodations in every market we serve.