Sales Specialist

Company Overview At Pella Windows & Doors by Horne, we are passionate about delivering exceptional products and service to our customers across Michigan. Our team takes pride in professionalism, craftsmanship, and customer care—helping homeowners, builders, architects, and contractors bring their projects to life. Job Summary As a Sales Specialist you will welcome and engage current and prospective Pella by Horne customers in our Traverse City Experience Center (aka customer product showroom). Through building quick rapport, you will identify customer needs and apply your knowledge of product and business processes to earn trust and provide solutions. Your ultimate goal is to develop repeat and new business for our outside sales representatives. Primary Responsibilities 1. Greeting current and prospective customers in our state-of-the-art showroom in Traverse City, asking questions to learn about their window and door needs and desires, and enthusiastically sharing information and demonstrating through physical and digital displays how our Pella products can meet their needs. 2. Various daily sales tasks including scheduling product deliveries, preparing estimates for product orders, and service coordination. Also various tasks that support the operation of the showroom facility. 3. Assisting our outside sales representatives in planning and executing customer events in our Pella Experience Center. The Successful Sales Specialist will… Be confident, social and outgoing. Work with a positive attitude and a passion for helping others. Listen with interest, empathy, and attention to detail. Demonstrate excellent verbal communication and presentation skills, one-on-one and to small groups. Understand and respond to non-verbal communication cues. Be tech and people savvy. 2+ successful years in a customer service or sales role. Proficiency in Customer Relationship Management (CRM) software such as Salesforce or other order management system preferred. Since you are the core employee on-staff at the Experience Center during opening hours, you must be able to consistently work Tuesday through Friday 9:00am - 5:00pm and Saturday 10:00am-2:00pm. You will have 1 Saturday off per month. Why Join Us and the Building Industry? Lasting relationships. Pella by Horne and the building industry as a whole is based on personal relationships. These are some of the most loyal and passionate people you will ever meet. They don't mess around; they want a partner they can trust today, tomorrow, and always. Pride in creation. We build some of the most incredible and iconic buildings in Michigan. From jaw-dropping living room views of the Lake Michigan shoreline to the schools and hospitals that care for our communities, Pella is there. We did that. Cross-functional work. The Sales Specialist role works in partnership with just about everyone on the Pella by Horne team at some point in the process. From local sales representatives to delivery drivers and service technicians in the field, you get to know them all. Supportive coaching. We're looking for someone that is driven to make their own success. Also know that you are joining an established group of people with years of experience with Pella, windows & doors, and the construction industry. You will be representing a winning team. Pella by Horne has been voted one of West Michigan's Best & Brightest Companies to work for 8 years in a row!

Job Type:

Full-time Pay:

$52,000.00 - $60,000.00 per year

Benefits:

401(k) matching Dental insurance Health insurance Paid time off Vision insurance

Work Location:

In person