SALES, SVCS/DISTRIBUTION ASSOCIATE Career Job with Benefits

SALES, SVCSDISTRIBUTION ASSOCIATE

- Career Job with Benefits at

US POSTAL SERVICE

in Colchester, Vermont, United States Job Description Functional Purpose Performs distribution and a variety of sales and customer support services for products. Maintains pleasant and effective public relations with customers and others requiring a general familiarity with postal laws, regulations, and procedures commonly used.

DUTIES AND RESPONSIBILITIES 1.

Performs any variety of sales and customer services at a retail window such as maintaining sufficient inventory of and selling stamps, stamped paper, other retail products, passport acceptance (where applicable) and other retail services; may use a computerized system, accepting and delivering packages and accountable mail; issuing and cashing foreign and domestic postal money orders; accepting and responding to customer claims and inquiries, and providing information to the public regarding postal regulations. 2. Provides sales and customer service support by greeting customers and explaining store layout; determining special interests and referring to sales and promotional programs; offers assistance in product selection; provides lobby assistance that includes monitoring the retail line, directing customers to the self-service kiosk (SSK) (where applicable), andor using Mobile Point of Service (mPOS) to complete transactions (where applicable) 3. Provides product and service information to customers, including informing customers regarding special offers; suggestive selling related merchandise; promoting products based on customer needs. Provides additional information regarding product features and services. 4. Handles and processes customer purchases and returns relating to products and services and may use a point of sale system. Assists customers with transactions. 5. Maintains appearance of retail lobby by setting up, arranging, and replenishing displays and merchandise racks; ensures display and selling areas, work stations, and storage areas are presentable to customers. Performs routine maintenance on SSKs and mPOS, including trouble shooting. 6. Conducts product inventories by counting items on hand; attaches and removes security devices; accounts for items on display; and verifies and records sales floor inventory and shrinkage. Brings inventory discrepancies and shrinkage reports to the attention of the appropriate supervisory presence. 7. May verify presort and bulk mailings of all classifications, computing and maintaining on a current basis mailers' credit balances. 8. Checks and sets post postage meters. 9. Rents post office boxes, receives rental payments, conducts reference checks, and completes related forms. 10. May assign and clear accountable items and distribute mail as required. 11. Distributes primary and one or more secondary schemes of incoming mail by delivery point based on a knowledge of the distribution scheme established for the office, branch or station. 12. Distributes primary and one or more secondary schemes of outgoing mail for dispatch based on knowledge of current distribution schemes. 13. May perform passport duties as assigned, including verification of identification and photograph, administering oath, reviewing application for completeness, affixing stamp or seal on application and ensuring all documents are stored securely and mailed promptly. 14. May perform additional duties such as: maintain records of mails; face and cancel mail; make emergency carrier relays; label and tie out mail for dispatch and other related duties for distribution. Window training is required after hire, followed by an end-of-training test on which employee must qualify to remain employed. Must be able to communicate in and understand the English language with or without a reasonable disability accommodation under the Rehabilitation Act. Postal Service employment is conditional upon your meeting medical suitability, general eligibility and suitability, and background check requirements. Therefore, if you receive a job offer, note that it will be conditional upon you meeting these requirements, even if you are allowed to begin working first. For this vacancy announcement, the Postal Service will be using an assessment cut-off score to refer candidates for selection.

KNOWLEDGE, SKILL, AND ABILITY REQUIREMENTS

This section is composed of Knowledge, Skills, Abilities (KSAs) that are required to satisfactorily perform the tasks of the position. Individuals must demonstrate that they possess a sufficient level of each KSA, to include at least minimum competency for senior-qualified positions to enable them to perform these tasks satisfactorily. Successful completion of the applicable testing procedure(s) is sufficient to demonstrate at least minimum competency to perform these tasks satisfactorily. In certain circumstances, applicants demonstrate these levels by describing examples of experience, education, or training, any of which may be non-postal. Failure to demonstrate any KSA is disqualifying. 1. Ability to work and deal with people sufficient to work cooperatively and interact positively with customers, co-workers, as well as responding appropriately to changing conditions or unique customer or coworker situations. 2. Ability to communicate orally refers to expressing spoken ideas or facts clearly and logically when answering questions, giving instructions, and providing information. 3. Ability to perform basic mathematical computations refers to performing basic calculations such as addition, subtraction, multiplication, and division with whole numbers, fractions and decimals. 4. Ability to work independently refers to following either spoken or written instructions or directions, multitasking and organizing time effectively to perform work assignments, either with or without direct supervision. 5. Ability to reference, comprehend and use information refers to gathering information from both oral and written sources, retaining it for future use, providing it in response to request (e.g., on forms), and using it to identify the appropriate course of action to resolve a situation based upon postal laws, regulations, and current procedures. 6. Demonstrating conscientiousness and initiative refers to taking care in performing work assignments and working toward task completion. 7. Ability to safely perform the duties common to the position.

SALARY RANGE

Starting salary $28.75 per hour paid bi-weekly

Non-Scheduled Days:

VARIES

Hours:

VARIES BENEFIT

INFORMATION

This is a career position which offers excellent benefits. Newly hired employees are covered by the Federal Employees Retirement System (FERS). Upon hire, employees are eligible to contribute into the Thrift Savings Plan (TSP) which is similar to 401(k) plans, and offers matching employer contributions. We offer the option to enroll into the Health Insurance, Group Life Insurance, Dental, Vision and Long-Term Care Insurance Programs as well as Flexible Spending Program to cover eligible out-of-pocket health care and dependent care (day care) expenses; accrued vacation and sick leave. In addition, the Postal Service offers a variety of employee discount programs ranging from tuition discounts to cellular service. To see complete job posting and to APPLY visit: about.uspscareerscareer-opportunities and