E-Commerce Account Executive Confidential San Bernardino, CA 92408 $80,000
- $85,000 a year
- Full-time $80,000
- $85,000 a year
- Full-time Job Summary We are seeking a dynamic and results-driven E-Commerce Account Executive is the primary liaison between the Company and its customers for service-based interactions and transactions.
As the principal contact and relationship holder for key single and multi-facility accounts, the E-Commerce Account Executive needs to be able to identify issues and concerns addressed by customers and apply relevant policies to resolve issues. They should be able to proactively recommend strategies that improve the overall business relationship and shared goals and objectives of our customer partnership. Your energetic approach and strategic mindset will drive revenue growth, enhance customer satisfaction, and elevate our brand in the competitive digital marketplace. This position offers an exciting opportunity to leverage your negotiation skills, marketing insights, and technical sales expertise to make a significant impact. Duties Build and maintain robust relationships with existing clients through proactive account management and personalized communication. Work directly with the Operations management and implementation teams for new customer and product implementation Participate in status update calls and providing input from the client services perspective. Manage working relationship with customers, providing client support through research and documentation of issues working with the internal warehouse distribution center and other departments as applicable. Assist with the development, implementation, and direction company programs, policies, procedures, and guidelines to ensure efficiency and compliance. Maintain daily, weekly and monthly Key Performance Indicators (KPIs) for customers and be an integral contributor to the regular Quarterly Business Review (QBR) process. Conduct weekly conference calls with the customer and the operations staff at the facilities, and take part in internal labor planning meetings. Day-to-day management of account(s) including, billing (weekly, month-end), SOP and related account activities, timely processing of customer orders including filling, shipping, inquiries and related follow up through emails, conference calls, etc. Provide technical sales support by explaining product features, demonstrating solutions, and addressing client inquiries effectively. Analyze market trends and customer feedback to refine sales strategies, improve service delivery, and identify growth opportunities. Experience Proven success in B2B sales within the e-commerce or technology sectors, demonstrating a strong track record of meeting or exceeding targets. Experience in business development activities including prospecting, lead generation, and closing deals through warm calling techniques. Familiarity with marketing strategies that drive online engagement and conversion rates. Strong negotiation skills with the ability to craft mutually beneficial agreements. Knowledge of Salesforce or similar CRM platforms for managing customer relationships and sales pipelines. Excellent communication skills with the ability to articulate complex technical solutions clearly and persuasively. Demonstrated leadership qualities with a proactive approach to problem-solving and team collaboration. Analytical skills to interpret sales data, market insights, and customer needs for strategic planning. Join us as an E-Commerce Account Executive and become a vital part of a vibrant team committed to innovation, growth, and success in the digital marketplace!
Pay:
$80,000.00
00 per year
Benefits:
401(k) matching Dental insurance Health insurance Life insurance Paid time off Referral program Tuition reimbursement Vision insurance Application Question(s):
- How many years of experience do you have working in a warehouse, distribution, or 3PL environment supporting client accounts?
- Have you previously supervised or provided direction to a team of Customer Success Representatives or Operations staff in a warehouse or fulfillment environment?
- This is not a call-center or retail customer service role. This position supports operational execution in a warehouse/3PL environment and requires collaboration with internal Operations teams. Do you have experience in this type of setting?
- Have you used a Warehouse Management System (WMS), Transportation Management System (TMS), or BI reporting tool (e.
g., Tableau, Power BI) to monitor client account performance?
Work Location:
In person
