Desktop Engineer- Executive Support

Our company is seeking a highly skilled Desktop Support Engineer specializing in executive support to provide white-glove IT assistance to our CEO. This is a high-visibility, hands-on role responsible for delivering responsive, discreet, and proactive technology support.

Responsibilities:

Serve as the primary point of contact for desktop, laptop, mobile, and peripheral support for the CEO.Deliver rapid troubleshooting and root-cause resolution for hardware, software, and connectivity issues in office, home, and remote environments.

Proactively maintain, update, and optimize IT equipment, ensuring a seamless executive user experience.

Support VIP meetings, video/web conferencing, and high-priority presentations, including setup and technical assistance.

Troubleshoot issues related to productivity suites (e.g., Microsoft 365, Google Workspace), collaboration tools, and custom applications.

Coordinate with IT leadership, vendors, and third-party services for escalations and complex incidents.

Maintain strict confidentiality and professionalism when handling sensitive executive information.

Document configurations, procedures, and support activity for continuous improvement.