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Job Description
Account Executive Gilson Graphics - 3.3 Grand Rapids, MI Job Details $19 - $28 an hour 1 hour ago Benefits Health insurance Dental insurance Cell phone reimbursement 401(k) matching Qualifications Business development management Objection handling (sales technique) Managing customer accounts Customer relationship building AI tools proficiency Business development Video conferencing software Sales management systems proficiency Activity sales targets CRM system proficiency Video conferences (communication methods) Account management Solution selling approach Full Job Description
OBJECTIVE
The Account Executive is responsible for identifying, pursuing, and closing new business opportunities across new and existing accounts to support Gilson's growth objectives. This role requires strong prospecting discipline, a solution-oriented sales approach, and the ability to build lasting customer relationships. Success is measured by consistent pipeline development, achieving revenue goals, and effective account ownership.
SUPERVISOR
Position reports to the Sales Managers.
ROLES AND RESPONSIBILITIES
Account Management & Growth Drive account growth by building strong customer relationships, understanding client goals, recommending solutions, and identifying opportunities to expand, while aligning solutions with client and Gilson objectives Develop a solid understanding of Gilson's products, services, systems, and workflows Anticipate customer needs by understanding how projects, timelines, and processes connect over time Oversee day-to-day communication and manage customer expectations; proactively communicate timelines, action items, and changes to maintain alignment and customer satisfaction Collaborate with internal teams to ensure alignment on accurate job specifications, estimating, and production coordination for successful outcomes Use the CRM to document client information, track communications, and support account growth strategies Meet defined retention and account growth targets New Business Development Drive new business development by prospecting, qualifying, and closing opportunities through outbound outreach, referrals, networking, trade shows and events, and participation in Sales & Marketing initiatives Lead discovery conversations to identify and align customer needs with Gilson's solutions Own the full sales cycle from initial outreach through close Direct proposal development, estimates, and sales presentations in collaboration with internal teams Actively manage, forecast, and advance the sales pipeline using the CRM to provide visibility into pipeline health and growth opportunities. Meet or exceed individual sales goals for revenue, new accounts, and close rates Additional Responsibilities Leverage and embrace AI-powered tools to support prospecting, follow-ups, meeting preparation, and sales efficiency as appropriate Local and occasional national travel may be required Represent Gilson professionally to prospective customers and partners, as well as at industry events.
REQUIREMENTS
To successfully perform this job, an individual must fulfill each role and responsibility listed above. The following qualifications are representative of the education and training, experience, attitude, knowledge, and skills required: Education and Training Bachelor's degree, associate degree, or equivalent knowledge, skills, and abilities preferred Ongoing participation in professional sales and account management training is encouraged Experience At least 3-5 years of experience in sales, business development, account management, or related roles B2B sales experience preferred; print, marketing services, manufacturing, or related industry experience is a plus Attitude Strong results-driven and competitive mindset High expectations of self and accountability for outcomes Professional, confident, and customer-focused approach Commitment to continuous improvement and growth Knowledge and Aptitude Proficient in Microsoft® Office applications, Dynamics CRM (or equivalent), and MIS systems Comfortable using virtual meeting platforms Embrace AI-powered tools with a commitment to personal growth Functional knowledge of Adobe Creative Suite is a plus Strong analytical, problem-solving, and negotiation skills Skills Communications Skills Communicate confidently and professionally with prospects and customers Present solutions, proposals, and recommendations clearly Navigate difficult or sensitive conversations by addressing concerns, changes, delays, and objections in a professional, respectful, and solution-oriented manner while maintaining strong relationships. Professional & Sales Skills Set and achieve individual sales goals and action plans Manage multiple opportunities, accounts, and priorities Maintain momentum through proactive outreach, follow-through, and organization Demonstrate strong time management, decision-making, and ownership skills
BENEFITS
Competitive Compensation (Base Salary Plus Commission) Comprehensive Benefits (401(k) with Company Match, Medical and Dental) Expense Reimbursement Company Phone or Stipend
