Customer Service - Account Executive

Customer Service - Account Executive Englewood Lab, Inc. - 3.4 Totowa, NJ Job Details Full-time $70,000 - $100,000 a year 1 day ago Benefits Paid holidays Health insurance Dental insurance Paid time off Vision insurance 401(k) matching Qualifications Managing customer accounts Customer communication Sales support Pricing Microsoft Outlook Sales ERP systems Bachelor's degree in business Process improvement Mid-level 3 years MRP Customer inquiry handling Bachelor's degree Data entry Manufacturing Cross-functional collaboration Business Order entry Escalation handling Manufacturing company experience Communication skills Cross-functional communication

Full Job Description Title:

Account Executive Reports to:

Vice President of Global Sales Department:

Global Sales -

Customer Service Responsibility Summary:

The Account Executive will support assigned customer accounts by ensuring the timely and accurate processing of purchase, work, and batch orders. This role acts as a key liaison between customers and internal departments to support order fulfillment, maintain communication, and ensure customer requirements are met.

Responsibilities:

The Account Executive is responsible for supporting the Customer Service department through a variety of tasks, including: Support assigned accounts and maintain regular communication with customers using PO trackers. Respond to customer inquiries and provide updates on order status, timelines, and deliverables. Escalate issues or risks to management as needed. Monitor and facilitate the release of materials and finished goods to meet committed delivery dates. Coordinate batch/work order requirements with the Planning Department on a weekly basis. Ensure accuracy of customer orders, data entry, and documentation. Issue monthly MRP reports to customers supplying components. Issue Monthly Excess Inventory Reports as required. Assist in preparing monthly status reports for Customer Service leadership. Provide pricing to customers for ancillary services as needed. Initiate pricing requests and follow up to ensure completion. Maintain and update customer portals and internal systems. Work with internal teams including Planning, Production, and Quality to support order execution. Attend Gate Review meetings and Line Trials as required. Support process improvements and departmental initiatives. Perform other duties as assigned by manager. Qualifications /

Skills:

Bachelor's degree in Business or related field preferred. 3-8 years of experience in customer service, account coordination, or sales support in a manufacturing environment. Strong organizational and communication skills. Detail-oriented with the ability to manage multiple tasks simultaneously. Basic analytical and problem-solving skills. Proficient in MS Office (Excel, Word, Outlook, PowerPoint). Experience with ERP/MRP systems is a plus. Ability to work in a fast-paced, deadline-driven environment. Ability to lift and carry up to 10-15 pounds.

Compensation & Benefits:

The approximate pay range for this position is $ 70,000 to $100,000. Final compensation may vary based on factors including but not limited to knowledge, skills and abilities.

The benefit package includes:

Medical, Dental, Vision, Life PTO Special Paid Leave for employees' personal events Company Paid Holidays 401(k) employer match Year-End Gift LDWn7Rc2d7