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Client Account Executive
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Calero
Rochester, NY (In Person)
Full-Time
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Job Description
Role Overview:
TheCustomer Success Manager (CSM)is a strategic, revenue-driving role responsible for the overall health, adoption, and expansion of a portfolio of Calero customers. Candidates must reside in the Northeast region of the US.You will partner closely with enterprise and mid-market clients to ensure they realize measurable value from our TEM, Mobile, and SaaS Expense Management solutions drivinghigher adoption, multi-tower expansion, renewal success, and customer advocacy. This is not a support role. This is acommercial, strategic, customer-outcomerole with direct impact on Caleros expansion of revenue. Key Responsibilities Customer Retention & Revenue Growth Ownrenewalsand lead commercial strategy across assigned accounts to drivebest-in-class retention Identify, qualify, and driveexpansion opportunities across Caleros product portfolioDeliverNet Revenue Retention (NRR) >100%across your book of business.Customer Success & Value Realization Develop customizedSuccess Planslinked to customers strategic business objectives.
Conduct regularStrategic Business Reviews (SBRs)Customer Advocacy Cultivate executive-level relationships (CIO, CFO, IT Finance, Procurement, Vendor Management, Mobility leaders).Build advocates who participate incase studies, references, advisory councils, and peer-to-peer programs.
Serve as the internalvoice of the customerto Product, Engineering, Support, and Operations.
Risk Identification & Issue Mitigation Identify "red flags and proactively work with Operations on recovery plans.
Partner with Operations to ensure SLAs, accuracy, and quality are consistently achieved.
Operational Excellence Maintain CRM/CSM updates in Salesforce, and internal reporting structures.
Provide accurate forecasts for renewals and expansion pipeline.
Contribute to Customer Success playbooks, adoption programs, and scalable best practices.
Key Performance Indicators (KPIs) Net Revenue Retention (NRR)Renewal execution & on-time renewalsExpansion revenue contributionCustomer Advocacy (case studies, references)Qualifications Bachelors Degree or equivalent preferred37+ years in Customer Success, Account Management, or Growth roles in B2B SaaS, IT management, or managed services.
Industry experience in Telecom Expense Management, Mobility, SaaS Management, Cloud FinOps, ITFM, Procurement, or related enterprise disciplines.
Strong understanding of enterprise environments including telecom lifecycle management, mobile fleets, carrier billing, SaaS licensing, cloud optimization, or finance/IT operations.
Demonstrated ability to drive renewals, reduce churn, and grow existing accounts.
Strong executive presence and ability to lead strategic conversations with IT, Finance, and Procurement leaders.
Analytical mindset with experience leveraging dashboards, consumption data, optimization reports, and KPIs to influence customer decision-making.
Experience with global enterprises, regulated industries, or Fortune 1000 environmentsExperience navigating complex, matrixed customer environments with multiple stakeholdersCalero is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.
The On Target Earnings (OTE) $150,000 (50/50 Base to commission split). It is important to Calero that potential candidates for this position understand that compensation depends on numerous factors including the geographic location where the role will be performed, skills required, experience, complexity, travel, and market rate. Calero aims to reward performance and attract top talent with competitive, fair pay and benefits. Please note that the top of the salary range represents exceptional, and/or senior-level positions, that meet all required qualifications. Actual offers take candidates knowledge, skills, abilities, and experience into account. Base Pay is just one component of the total compensation package for employees. Other rewards vary by position and location.