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• Senior Customer Account Manager Representative Remote, US Apply Now Save Job Overview Success Profile Benefits Responsibilities Hear From Our People Culture More About Comcast Overview In this role, you'll get to expand territories and spearhead the sales of Comcast Business's innovative products and solutions into new markets.

You'll also get to engage in the exciting challenge of acquiring and managing a diverse range of commercial customers, from mid-market and enterprise, to those with multiple locations, through both direct and partner channels. Back to nav Success Profile What makes a successful VIrtual

• Senior Customer Account Manager Representative at Comcast?

Check out these top traits and explore role-specific skills in the job description below. Results-Driven Goal-Oriented Communicator Good Listener Self-Starter Adaptable Back to nav Benefits We're proud to offer comprehensive benefits to help support you physically, financially and emotionally through the big milestones and in your everyday life. Paid Time off We know how important it can be to spend time away from work to relax, recover from illness, or take time to care for others needs. Physical Wellbeing We offer a range of benefits and support programs to ensure that you and your loved ones get the care you need. Financial Wellbeing These benefits give you personalized support designed entirely around your unique needs today and for the future. Emotional Wellbeing No matter how you're feeling or what you're dealing with, there are benefits to help when you need it, in the way that works for you. Life Events + Family Support Benefits that support you no matter where you are in life's journey. See All Benefits Back to nav Responsibilities VIrtual

• Senior Customer Account Manager Representative Location Remote, US Req

ID R436769

Job Type Full Time Category Sales Hourly Base Pay $18.59 Total Target Compensation $34.21 Date posted 05/11/2026 Apply Now Save Job Comcast Business offers a suite of Connectivity, Communications, Networking, Cybersecurity, Wireless, and Managed Solutions to help global organizations of all sizes prepare for what's next. Powered by the nation's largest Gig-speed broadband network and backed by 24/7 customer support, Comcast Business is the nation's largest technology provider to small businesses and one of the leading service providers to the Enterprise market. Comcast Business has been consistently recognized by industry analysts and associations as a leader and innovator, and one of the fastest growing providers of Ethernet services. Job Summary Responsible for supporting Comcast Business Services in efforts to retain and grow our existing customer base. Act as a business partner to existing customers, with an emphasis on driving increased sales and revenue over telephone, while enhancing customer satisfaction through regular contact and problem resolution. Works with moderate supervision/guidance. Is accountable for individual results and impact on team.

Job Description Disclaimer:

Starting rate will vary and is dependent on several factors, including your city/state of residence. Comcast follows all local and state regulations/laws regarding minimum wage.

Preferred Experience:

MS Suite Microsoft Dynamics MS Teams Proficiency Salesforce MS Outlook Proficiency Comcast Business Advanced Business Solutions Billing Tools Inbound/Outbound Call Center Dedicated Internet Sales

• Sales experience required Core Responsibilities Consistently meet and exceed on goals commensurate with job level to include high close ratios, incrementally higher revenue, and multi-product business solutions sell in.

Focus on Base customer growth and retention, in the Mid-market segment, to include advanced product upgrades and sales. Lead and conduct biannual account review with midmarket customer base to assess ongoing business needs. Conduct regular reviews and process government accounts to include purchase and sales orders. Consistently and regularly conduct interactions digitally with base of SMB customers. Prepare sales documentation for advanced products and work with Sales Engineering and Customer Project Management teams to complete customer solution design and implementation. Maintain and master knowledge of billing system order entry process to directly enter customer upgrades real time. Provide testing and feedback to assist with deployment and adoption of new products, incentives, systems, and other changes into the sales channel. Retain business customers by mining and growing accounts through solution based selling and account management via the telephone. Make outbound calls to accounts to achieve sales quota metrics. Regular, consistent and punctual attendance. Must be able to work nights and weekends, variable schedule(s) and overtime as necessary. Other duties and responsibilities as assigned. Employees at all levels are expected to: Understand our Operating Principles; make them the guidelines for how you do your job. Own the customer experience

• think and act in ways that put our customers first, give them seamless digital options at every touchpoint, and make them promoters of our products and services. Know your stuff
• be enthusiastic learners, users and advocates of our game-changing technology, products and services, especially our digital tools and experiences. Win as a team
• make big things happen by working together and being open to new ideas. Be an active part of the Net Promoter System
• a way of working that brings more employee and customer feedback into the company
• by joining huddles, making call backs and helping us elevate opportunities to do better for our customers.

Drive results and growth. Support a culture of inclusion in how you work and lead. Do what's right for each other, our customers, investors and our communities.

Disclaimer:

This information has been designed to indicate the general nature and level of work performed by employees in this role. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications. Comcast is an equal opportunity workplace. We will consider all qualified applicants for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran status, genetic information, or any other basis protected by applicable law. Comcast will consider for employment applicants with arrest or conviction records in accordance with the requirements of applicable law, including the San Francisco Fair Chance Ordinance, the Los Angeles Fair Chance Initiative for Hiring Ordinance, the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Please note that federal state, or local laws and regulations may restrict or prohibit Comcast from hiring individuals convicted of certain crimes. Additionally, an applicant's criminal history may have a direct, adverse, and negative relationship on the job duties of this position, which may result in the withdrawal of a conditional offer of employment.

Skills:

Customer-Focused; Workplace Organization; Persuasion; Adaptability; Technical Knowledge; Critical Thinking Problem Solving; Communication; Resilience;

Professional Integrity Salary:

Base Pay:

$18.59 The application window is 30 days from the date job is posted, unless the number of applicants requires it to close sooner or later. Total Target Compensation (Base Pay plus Targeted Commission): $34.21 The application window is 30 days from the date job is posted, unless the number of applicants requires it to close sooner or later. Base pay is one part of the Total Rewards that Comcast provides to compensate and recognize employees for their work. Most sales positions are eligible for a Commission under the terms of an applicable plan, while most non-sales positions are eligible for a Bonus. Additionally, Comcast provides best-in-class Benefits to eligible employees. We believe that benefits should connect you to the support you need when it matters most, and should help you care for those who matter most. That's why we provide an array of options, expert guidance and always-on tools, that are personalized to meet the needs of your reality

• to help support you physically, financially and emotionally through the big milestones and in your everyday life.

Please visit the compensation and benefits summary on our careers site for more details. Education High School Diploma / GED Relevant Work Experience 2-5 Years Apply Now Save Job Share this job Facebook X LinkedIn Email Back to nav Hear from our people "I've never felt so connected a job before. Any time I'm mentioning that I'm looking to grow, I feel like ears in the room open." Lauren Senior Business Account Executive Back to nav Culture At Comcast you can have work/life balance in an inclusive environment where you can be your authentic self. Comcast provides many opportunities to build skills and grow in your career and a top-notch benefits, time off and perks package. We are committed to delivering reliable, effortless experiences to our customers no matter how they choose to interact with us. You will build personal relationships on a growing team that while making Xfinity a best-in-class, most-loved brand. Back to nav More About Comcast Comcast Business Recognized as #1 Provider for Managed SD-WAN by Vertical Systems Group for the First Time Comcast Business today announced it is the number one ranked U.S. provider of Managed SD-WAN services for the first time, surpassing AT&T, according to Vertical Systems Group's 2024 U.S. Carrier Managed SD-WAN Services Leaderboard. Real Salt Lake Soccer Club Enhances Fan Experience with Comcast Business and Comcast Smart Solutions This collaboration demonstrates Comcast's unique ability to deliver comprehensive solutions, combining the technology and expertise of both Comcast Business and Comcast Smart Solutions. Comcast Business provides high-performance connectivity, including a Dedicated Internet connection and video content distribution across the suites. Comcast Business Offers Customers Enhanced Speeds, 99.99% Network Reliability, Quicker Deployment Over Nation's Largest Converged Network Comcast Business today announced the expansion of its long-standing Dedicated Internet solution, providing symmetrical speeds, a guaranteed network uptime Service Level Agreement (SLA), and proactive network monitoring to a million more businesses across the country

• all delivered over its advanced network. Back to nav Jobs For You Featured Jobs Recently Viewed Jobs Saved Jobs Enterprise Solutions Account Executive
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Comcast Corporate Terms Candidate Privacy Comcast Policy on EEO Do Not Sell My Personal Information Motion Settings Sitemap Comcast is an equal opportunity workplace. We will consider all qualified applicants for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran status, genetic information, or any other basis protected by applicable law. Comcast endeavors to make our career site accessible to any and all users. If you would like to contact us regarding accommodations for any part of the application or interview process, please contact TalentAccommodations@comcast.com. Any inquiries regarding employment application status, resume submittal, open positions and any other general inquiries will not receive a response so please visit our FAQ page for more information. Comcast participates in the

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