Account Specialist

Account Specialist

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+ Serve as the primary point of contact for assigned customer accounts + Set up, maintain, and update customer files and account records + Process customer orders received directly or through Sales Representatives + Lead all post-sale activities, allowing Sales to focus on growth + Communicate proactively with customers regarding order status, pricing, changes, confirmations, and concerns + Expedite, track, and analyze customer scheduling requirements to ensure expectations are met + Partner with Sales, Account Specialists, and internal teams to meet customer deliverables + Work closely with Plant Managers to prepare customer reports and resolve product challenges + Support Sales in understanding customer order prioritization + Coordinate with Scheduling and Logistics to ensure accurate and timely deliveries + Perform additional duties as assigned by the Customer Service Manager + Monitor aging inventory reports and collaborate with Sales and customers on 90-day inventory resolution + Provide monthly forecasting data to support capacity planning, cost management, and efficiency improvements + Track manufacturing reports and keep customers informed throughout the production cycle + Represent Sales in addressing operational issues and solutions at customer sites + Serve as the voice of the customer, escalating insights and recommendations as needed + Process customer RFQs for units and parts within company guidelines + Own customer service inquiries from start to finish to drive retention and new opportunities + Initiate corrective actions for customer complaints and service issues + Balance daily order activity and resolve discrepancies + Review and process orders and changes for pricing, part numbers, revisions, shipping requirements, and accuracy + Determine ship dates to initiate material flow and production cycles + Review warranties and submit warranty claims + Apply creative problem-solving solutions that meet both customer and business needs + Optimize shipment loads and manage incoming EDI orders + Document freight issues and report customer lead-time violations + Communicate potential service risks, disputes, or opportunities to Sales and Customer Service leadership immediately + Assist Plant Managers with customer product challenges and warehouse efficiency needs + Build strong relationships and rapport with customers and internal partners + Utilize Salesforce and JD Edwards ( ERP ) daily + Manage follow-ups to ensure deadlines and commitments are met + Maintain accurate customer records, correspondence, and reports + Champion Rehrig Pacific-s core values through collaboration, integrity, and accountability + Bachelor-s degree from an accredited four-year college or university + 5+ years of customer service experience + Strong interpersonal, written, verbal, and multi-tasking skills + Advanced proficiency in Excel and Salesforce + Ability to work under pressure, prioritize effectively, and see the bigger picture + Strong critical thinking, decision-making, and organizational skills + Understanding of manufacturing processes and production environments + Action-oriented, trustworthy, positive, and supportive mindset + Ability to travel 10-20%, including air travel + Ability to lift product samples (crates, trays, pallets, etc.) as needed

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