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Job Description
Senior Software Implementation Specialist ProDBX Software Mesa, AZ Job Details Full-time $60,000 - $85,000 a year 1 day ago Benefits Health insurance Dental insurance Paid time off Vision insurance Qualifications Software issue identification Post-sales product instruction Feature validation testing Managing customer accounts Client onboarding Email customer support Technical support via phone CSS Bug Tracking (Quality assurance practices) Procedural guides Spreadsheets Software implementation Zoom Bug Reporting (Quality assurance practices) Mid-level User training (technical support) Functional testing Managing clients in a customer support role Collaboration with product development teams SaaS platforms Instructor-led training (training delivery method) SaaS (as product category for technical sales engineers) Project management software Video conferences (communication methods) Webinars (training delivery method) Online help documentation Technical support via email SaaS Customer information system software Account management Full Job Description Senior Implementation & Customer Success Specialist About Us We are a small software company that works closely with contractors and service-based businesses. Our software helps customers manage their day-to-day operations, and our implementation team is a big part of making sure new customers actually get set up, trained, and successful. We are not looking for someone who wants to hide behind a ticket queue all day. This role is hands-on. You will be talking to customers, walking them through the software, helping them solve problems, testing features, documenting issues, and making sure people feel taken care of.
Our work environment includes:
Modern but casual and relaxed office setting Substantial Growth opportunities
Benefits:
Great environment Health insurance Dental insurance Vision insurance Paid time off About the Role We are looking for an experienced implementation and support person who can help lead customer onboarding, training, and software support. You should be comfortable getting on phone calls and Zoom meetings, explaining software clearly, following up with customers, troubleshooting issues, and working with our internal team when something needs to be fixed or improved. This is a great role for someone who has worked in SaaS implementation, customer success, software support, onboarding, account management, or technical training. How to Apply Fill out our job application form here: https://t1.prodbx.com/go/?c=100-316-kW6Tjq What You'll Be Doing Onboard new customers into our software Lead training calls over Zoom and phone Answer customer questions through calls, emails, and text follow-ups Help customers understand how to use the software in their real business Provide technical support when users run into issues Test bugs and new features before or after release Document issues clearly for the development team Help improve our onboarding process, training material, and support workflows Work directly with a small team where your input actually matters What We're Looking For Experience in software onboarding, implementation, customer success, or technical support Strong people skills and the ability to explain things clearly Comfortable leading customer calls and training sessions Good problem-solving skills Strong follow-up habits Comfortable using Excel Organized enough to manage multiple customers and tasks at the same time Willing to learn our software deeply Able to test features and clearly explain what is working or not working Nice to Have Not required, but helpful: HTML and CSS knowledge Experience working with contractors, construction companies, or service businesses Experience writing help docs or training guides Experience with CRM, estimating, accounting, or project management software Basic understanding of software testing or QA Who This Is Not For This role is probably not a fit if you do not like talking to customers, following up, explaining things more than once, or digging into software details. We need someone who is patient, sharp, and comfortable being the person customers rely on when they need help. Why This Role Matters When customers buy software, they do not just need a login. They need someone to help them understand it, set it up correctly, and actually use it. That is what this role is about. How to Apply Fill out our job application form here: https://t1.prodbx.com/go/?c=100-316-kW6
Tjq Job Type:
Full-time Pay:
$60,000.00 - $85,000.00 per year
Benefits:
Dental insurance Health insurance Paid time off Vision insurance Ability to
