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Customer Account Rep (Off On Sundays)

Job

ECLIPSE RTO, LLC

Lake Elsinore, CA (In Person)

Full-Time

Posted 3 weeks ago (Updated 2 weeks ago) • Actively hiring

Expires 6/5/2026

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Job Description

  • Job Title:
    Customer Account Representative
  • Location:
  • [Your Location]
  • Job Type:
  • Full-Time
  • Schedule:
  • Monday
  • Saturday (Off on Sundays)
  • About Us:
  • Join our dynamic team in a role that combines customer relations, account management, and problem-solving. Our company is committed to providing exceptional service and building lasting relationships with our clients.
  • Position Overview:
  • As a Customer Account Representative, you will play a crucial role in sustaining customer satisfaction and ensuring account stability. You will be responsible for managing a portfolio of customer accounts, addressing inquiries, resolving issues, and maintaining detailed and accurate records of all interactions.
  • Key Responsibilities:
  • Serve as the primary point of contact for assigned customer accounts.
  • Develop and maintain strong, proactive relationships with customers to ensure satisfaction and retention.
  • Address and resolve any inquiries or complaints promptly and professionally.
  • Update customer information and account details in our internal systems.
  • Collaborate with cross-functional teams to ensure a seamless customer experience.
  • Monitor account activity and proactively identify opportunities for growth or improvement.
  • Provide regular reports and updates to management regarding account status and performance.
  • Qualifications:
  • Proven experience in customer service or account management roles.
  • Strong communication and interpersonal skills.
  • Excellent problem-solving abilities and attention to detail.
  • Ability to work independently and as part of a team.
  • Familiarity with CRM systems and Microsoft Office Suite.
  • Ability to handle multiple priorities and manage time effectively.
  • Benefits:
  • Competitive salary and performance-based bonuses.
  • Health, dental, and vision insurance.
  • 401(k) plan with company match.
  • Opportunities for career advancement and professional development.
  • Paid time off and holidays, including Sundays off.
  • Application Process:
  • Interested candidates are invited to submit their resume and a cover letter outlining their qualifications and interest in the Customer Account Representative role.
We are an equal opportunity employer and welcome applications from all qualified individuals. We look forward to learning more about you and how you can contribute to our team's success.

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