Customer Account Representative

Burbank Sales Partners, a sales and business consulting firm, invites an Customer Account Representative to support accounts for AT&T Fiber Internet in North Ridge. The Customer Account Representative role involves assisting customers with AT&T enrollment, driving AT&T products through customer interactions, and enhancing satisfaction with tailored Fiber solutions. As a Customer Account Representative, you'll help customers discover the value of AT&T Fiber and receive ongoing support. The Customer Account Representative will then conduct account reviews, provide ongoing support, and create opportunities by helping customers upgrade their connectivity experience. Responsibilities of the Customer Account Representative Maintain assigned accounts, ensuring seamless AT&T Fiber Internet and TV experiences while supporting consistent growth. Review service performance, answer questions, and recommend solutions tailored to streaming, gaming, or remote work needs. Identify opportunities for account upgrades, including higher-speed Fiber tiers or enhanced TV packages, to match evolving household connectivity demands. Assist customers with account maintenance and help identify solutions to any problems Build local brand equity by assisting AT&T customers, positioning yourself as the professional expert for all things Fiber. Qualifications of the Customer Account Representative High school diploma or GED preferred. Experience in customer support is a bonus, but not required. Stays organized to manage follow‑ups, account notes, and daily tasks. Learns quickly and applies new information to improve performance. Works collaboratively with other Customer Account Representatives to support shared goals.

Pay:

$52,000.00 - $59,000.00 per year

Benefits:

Employee discount Flexible schedule Professional development assistance

Work Location:

In person