Account Manager

We are looking for an Account Manager to join our team in Ventura, California in a contract opportunity with the potential for a long-term role. This role is ideal for a customer-focused individual with experience in medical customer service who can manage follow-up activities, resolve account issues, and provide a high standard of support across multiple communication channels. The position requires strong attention to detail, confidence working within healthcare-related systems, and the ability to adapt to changing business needs while maintaining compliance and service excellence.

Responsibilities:

• Manage incoming leads from partner departments, take appropriate follow-up actions, and present relevant product or service solutions to customers.
• Investigate customer concerns thoroughly, determine the appropriate resolution, and communicate updates clearly and effectively.
• Maintain accurate account documentation by entering and updating required information in designated systems in accordance with compliance standards.
• Handle community voicemail and inbound customer inquiries promptly, ensuring each interaction is addressed with care.
• Contribute to departmental performance goals by completing assigned tasks efficiently and participating in ongoing training and development.
• Build productive working relationships with customers and colleagues to support a collaborative and service-driven environment.
• Apply company policies, departmental procedures, and quality expectations consistently in daily work activities.
• Remain flexible with scheduling and workload priorities to meet evolving operational demands.
• Follow workplace safety standards, housekeeping expectations, and other duties assigned by department leadership.