Intake Specialist

We are a mission-driven plaintiff law firm dedicated to fighting for justice and making a meaningful impact in our clients' lives. We are seeking an experienced Intake Specialist who combines compassion with efficiency and thrives in a fast-paced environment where no two days are the same. As the first point of contact for many of our clients, you'll play a critical role in creating a positive, professional onboarding experience. The ideal candidate has prior legal intake experience, excels in a high-volume environment, and can gather information accurately while providing exceptional client service. What You'll Do Conduct intake calls with potential clients, gathering key information efficiently and professionally Accurately enter and maintain client information in our case management system Send, track, and follow up on client engagement contracts to ensure timely completion Schedule follow-up calls for the intake attorney or working attorney Send turn-down letters and related communications directly to clients in a timely and professional manner Maintain organized and confidential case documentation Provide backup support to the front desk, including answering and directing calls Communicate professionally and compassionately with clients and team members Collaborate with the team to ensure a smooth, efficient, and client-focused intake process Handle both high-volume (mass tort-style) and single-event intakes with accuracy and attention to detail What We're Looking For Prior intake experience in a legal or related setting is required Strong data entry skills with exceptional attention to detail Excellent communication and organizational skills Ability to multitask, prioritize, and meet deadlines in a fast-paced environment Proficiency in Microsoft Office; experience with Litify or similar systems is a plus A team player with a proactive mindset and strong client service focus

Why You'll Love Working Here:

Be part of a supportive, collaborative, and mission-driven team Interact with clients and help them navigate important processes Opportunities to grow and take on new responsibilities We offer paid time off, holidays, comprehensive benefits packages, and bonus opportunities. If you're ready to join a team that values professionalism, collaboration, and making a difference, we'd love to hear from you!

Pay:

From $20.00 per hour

Benefits:

401(k) 401(k) matching Dental insurance Disability insurance Health insurance Life insurance Paid time off Vision insurance Application Question(s): Do you have experience working in a law firm? If yes, what type (personal injury, mass torts, etc.)? How many years of experience do you have in client intake?

Work Location:

In person