Pay Growth
?
out of 5
Not enough data
Not enough info to score pay or growth
ACCOUNT MANAGER
Job
S-ONE SERVICES LLC
Sarasota, FL (In Person)
Full-Time
Review key factors to help you decide if the role fits your goals.
Job Security
?
out of 5
Not enough data
Calculating job security score...
Total Score
60
out of 100
Average of individual scores
Skill Insights
Compare your current skills to what this opportunity needs—we'll show you what you already have and what could strengthen your application.
Job Description
The Account Manager is responsible for supporting customer relationships and ensuring a seamless pre- and post-sale experience. This role serves as the primary point of contact for day-to-day customer inquiries, handling non-sales activities such as order processing, tracking, issue resolution, and general account maintenance. The Account Manager works closely with Account Executives to enhance customer satisfaction. This can be a remote role, but in-person onboarding is required for the first week of employment. Responsibilities Answer and manage inbound calls, chats, and shared inboxes/public folders. Provide order status updates, tracking information, and shipping details. Assist with quotes, including free quotes and standard pricing requests. Process returns, replacements, and related customer requests. Identify and escalate potential fraud or order discrepancies. Coordinate with internal teams (warehouse, logistics, finance) to resolve customer issues. Maintain accurate records of customer activities in CRM. Support Account Executives with administrative and operational tasks. Ensure timely follow-up and resolution of all customer inquiries. Required Skills & Experience 1-3+ years of experience in customer service, account support, or related roles. Strong communication skills (phone, email, chat). High attention to detail and organizational skills. Ability to manage a high volume of requests.