Account Support & Retention Specialist

Job Description:

THIS IS NOT A REMOTE POSITION. THIS IS NOT PART-TIME. WE ARE ONLY HIRING FOR FULL-TIME, IN-OFFICE EMPLOYMENT

—

MONDAY THROUGH FRIDAY, 9

00 AM TO 6:00 PM.

THIS REQUIREMENT IS NON-NEGOTIABLE.

Client Support Specialist (Customer Service & Onboarding) -

Onsite Location:

Port St.

Lucie, FL Schedule:

Monday-Friday | 9:00 AM to 6:00

PM Compensation:

Base Pay AND Performance Bonuses Weekly pay ranges from $700-$1,000 based on hourly pay plus performance bonuses. Additional incentives and advancement opportunities available for high performers. Who This Role Is For This is a fast-paced, high-energy office environment . We are looking for individuals who can keep up with volume, think on their feet, and confidently guide conversations . You'll be speaking with clients throughout the day, so you must be: Confident on the phone with a clear, professional voice Comfortable leading conversations and asking the right questions Able to connect with all types of people and build trust quickly Not afraid to ask for help or clarification when needed Highly organized and able to multitask without falling behind If you thrive in a structured but energetic environment and enjoy working with people, this is a strong opportunity to grow. Job Summary Apex Media Solutions is expanding! We are hiring a select group of Client Support Specialists (Customer Service & Onboarding) to join our team. This role focuses on client experience, onboarding, and account coordination . You won't be cold calling—instead, you'll work directly with new and existing clients , helping them get set up, maintaining their accounts, and ensuring everything runs smoothly. You are the main point of contact for clients , responsible for keeping accounts organized, handling immediate needs, and making sure every client feels supported and taken care of. Compensation $700 - $1,000+ per week (Base + Performance Bonuses) Daily & Weekly Performance Incentives Retention & Client Satisfaction Bonuses Growth-Based Pay Increases High performers who communicate well, stay organized, and build strong client relationships consistently earn at the top of this range and beyond.

What We Offer No Cold Calling:

Work with active clients who are already onboarded

Career Growth:

Clear path into

Account Management, Sales, or Specialized Roles Paid Training:

Learn systems, communication strategies, and industry basics

Team Environment:

High-energy, supportive office culture

Modern Workspace:

Professional office with updated systems and tools Requirements Strong, confident communication skills Customer-first mindset with a problem-solving attitude Ability to multitask and stay organized in a fast-paced setting Attention to detail with billing, scheduling, and account updates Comfortable using CRM systems and handling multiple tasks at once Reliable and consistent work ethic

Job Responsibilities Client Onboarding:

Guide new clients through setup and collect all necessary information

Account Maintenance:

Ensure billing details are accurate and accounts remain in good standing

Customer Support:

Handle inbound calls, questions, and immediate client needs

Scheduling:

Coordinate appointments and internal follow-ups

CRM Management:

Maintain detailed, organized notes on all client interactions

Client Experience:

Act as the main point of contact for a smooth, professional experience

Light Sales Awareness:

Identify opportunities to support account growth when appropriate How to Apply (Must Follow Instructions to Be Considered) This position requires a voicemail application. Call (772) 262-9027 Leave a voicemail clearly stating: Your full name Best phone number Postion you are applying for Location you are interested in Why you're interested and any relevant experience Only applicants who complete this step will be considered for an interview. Next Steps If you're looking for a fast-paced, people-focused role where you can build real communication skills, grow within a company, and be part of a high-energy team—follow the application instructions above.

Pay:

$32,000.00 - $52,000.00 per year

Benefits:

Dental insurance Health insurance Vision insurance People with a criminal record are encouraged to apply

Work Location:

In person