Senior Account Manager, Business Sales

Position Description:

The Business Solutions Senior Account Manager is responsible for successful account management, retention and revenue growth of an assigned portfolio of small and medium-sized business customers in Truvista territory. He/she develops trusted business relationships with clients, acts as their main point of contact, and partners with Truvista Customer Service, Operations and Finance team members to ensure customer expectations are being met. The Senior Account Manager identifies opportunities for new service sales, service upgrades and contract renewals while maintaining a sales pipeline necessary to consistently meet assigned revenue and account retention objectives. He/she uses a consultative, solution based account management and sales approach, positions Truvista as a premium broadband services provider, and effectively markets the entire portfolio of Truvista products and services.

Essential Job Functions:

Meet or exceed monthly sales goals for new sales and renewal contractsSuccessfully manage an assigned portfolio of small and medium-sized business customersPartner with Account Executive / Senior Account Executive to achieve monthly sales quota and renewal targetsDevelop and maintain trusted business relationships with clients and act as their main point of contact at Truvista Accurately forecast new business and contract renewals each monthPartner with Truvista Customer Service, Operations and Finance departments as needed to ensure customer expectations are being met; resolving any customer issues in a timely mannerTrain customers on Truvista business solutions and customer portal(s)Develop and maintain an in-depth knowledge of Truvistas product offerings and value propositionsAct as the voice of the customer to Truvista and prioritize the business and product needs of customers to the Truvista leadership teamUse a consultative, solution based account management and sales approach with customersBuild and maintain a sales pipeline necessary to consistently meet assigned revenue and account retention objectivesCustomize and present compelling value propositions and sales proposals to customersDevelop and maintain a list of referenceable customers to help close new salesCatalog and maintain electronic copies of executed customer contracts in a Truvista shared storage drive Maintain a minimum 12-month view in advance of all upcoming contract renewal opportunitiesRenew customer contracts to protect and grow existing customer revenueUpdate and maintain accurate business contact information and records in the Truvista sales systemAccurately forecast new business and contract renewals each monthMaintain a strong working knowledge of market competitors and their sales and marketing strategiesEscalate customer installation, billing and service issues for resolution when needed and serve as the primary escalation point for the customer when warrantedMaintain a customer service focus Promote a positive reputation and brand image for Truvista in our service areasComplete additional duties and projects as assigned by managementDeliver consistent and on-time attendanceTravel throughout the service area requiring daily operation of a motor vehicle.

Knowledge, Skills, and Abilities:

Leadership

• Inspires and motivates others to perform well, provides vision and inspiration to peers, and gives appropriate recognition to others.

Exhibits sound judgment and makes good business decisions.

Professionalism

• Maintains a professional appearance.

Approaches others in a tactful manner, reacts well under pressure, and treats others with respect and consideration regardless of their status or position. Accepts responsibility for his/her own actions and follows through on commitments.

Interpersonal Skills

• Focuses on resolving conflict vs. blaming others, maintains confidentiality, and is open to coaching and new ideasCommunications
• Speaks clearly and persuasively in both positive and negative situations, listens and gets clarification, and responds well to questions.

Able to compose professional business correspondence.

Interpretation

• Able to read, analyze, interpret, develop and negotiate contractsTeamwork
• Provides and welcomes feedback, contributes to a positive team spirit, and supports team member efforts to succeedCustomer Service
• Effectively manages difficult or emotional customer situations, solicits customer feedback to improve service, and meets customer commitmentsOrganizational Support
• Follows policies and procedures and completes administrative tasks correctly and on timePlanning and Organizing
• Prioritizes and plans work effectively and uses work time efficientlyComputer Skills Possesses solid operating knowledge and ability in

Microsoft Word, Excel, PowerPoint, and Outlook Qualifications:

Bachelors degree or equivalent from a four-year college or university is preferredThree years of successful technology sales, business development, account management or customer service experience in broadband services preferredThorough understanding of customer relationship development and successful account management practicesStrong business and financial acumen and an understanding of the economic drivers small and medium-sized businessesWorking knowledge of high-speed internet, cable TV and voice products and servicesExperience in negotiating and executing customer contractsMust have reliable transportation, a good driving record, a valid drivers license, and be willing to travel when required based on needs of the business

Physical Demands:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this position, the employee is regularly required to talk and hear. The employee is frequently required to use hands or fingers; handle or feel objects, tools, or controls. The employee is occasionally required to stand, walk, sit, and reach with hands and arms. The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this position include close vision, distance vision, and the ability to adjust focus. The noise level in the work environment is usually low to moderate. Must be able to operate a motor vehicle.