Account Representative

Account Representative Craig Bachman Imports, INC. - 3.1 Frankfort, IL Job Details Full-time $20 - $24 an hour 6 hours ago Benefits Paid holidays Health insurance Dental insurance 401(k) Paid time off Vision insurance 401(k) matching Employee discount Life insurance Qualifications Computer operation Customer communication Sales support Interpersonal skills Desktop applications Productivity software Faxing Account management Full Job Description Join a world-class team dedicated to helping retailers bring beautiful, memorable spaces to life! Craig Bachman Imports, Inc. is a premier, global designer and importer of unique holiday accessories and home decor. We pride ourselves on being a trusted partner to craft shops, garden centers, home furnishing retailers, and more. We are seeking a dedicated, customer driven Account Representative who is passionate about guiding customers, building long-term relationships, and delivering exceptional support. If you want to use your consulting skills to help businesses thrive with a world-class team, we look forward to meeting you!

Job Description:

Account Representatives are to function as the lead contact person responsible for providing excellent customer support associated with placing orders, managing and responding to customer's requests, monitoring shipments and keeping customers informed. This role generates sales by building new client relationships or maintaining existing ones. The Account Representative will work with customers as needed at every stage. In addition, the Account Representative must be a "team player" who is required to work in conjunction with other departments in order to meet the needs of the customer. In doing so, the Account Representative should understand those department's functions as they affect the customers. 1. Ensure customer inquiries and needs are addressed efficiently and in a timely manner. 2. Support outside salesperson by assisting in sales, customer service, office maintenance on all accounts, procedures surrounding company policies and ensure product accurately ships. 3. Work with other departments as needed to resolve customer inquiries. 4. Employ new policies and procedures. 5. Handle additional work outside of the Account/Customer Service Department as needed such as ship tracking, product substitutions and factory cancelations. 6. Demonstrate knowledge of all new and current products 7. Process orders and subsequent transactions pertaining to the customer 's account. 8. Assist with growing/selling new customers. 9. Monitor shipments to ensure the customer is receiving what they ordered in a timely manner. 10. Share knowledge and experience with co-workers and management. 11. Work with customers directly, setting up new customers, place orders, etc. during tradeshows. 12. Assist with gathering travel arrangements information for customers when traveling to/from the Frankfort show. 13. Other duties to be assigned. Qualifications 1. Work independently with minimal supervision 2. Demonstrate excellent communication skills. 3. Ability to work effectively in a team setting. 4. Have strong in-person communication skills with customers during showtimes. 5. Must have strong computer skills and have knowledge of Microsoft office software.

Working Conditions:

This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets, fax machines, and more.

Physical Requirements:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing duties of this job, the employee is regularly required communicate with staff. This role is largely computer based. An employee must be able to spend most of the work day looking at a computer screen and utilizing the computer to complete job related tasks. This is largely a sedentary role; however, some filing maybe required. This would require the ability to lift files, open filing cabinets, and box files.

Position Type/Expected Hours of Work:

This is a full-time hourly position in-office. Days and hours of the week are Monday through Friday, 8:00 am to 5:00 pm CST. Occasional evening and weekend work may be required as job duties demand. Ability to stand long hours during trade shows. Travel twice a year, June and January, an employee may be required to travel to Dallas for the CBI show. We offer a competitive salary $20-$24 per hour and strong benefit package including medical, dental, vision, life insurance, holiday pay, wellness paid time off, vacation packages, and 401k with company match. Craig Bachman Imports, Inc. is Equal Opportunity Employer. M/F/V/D Craig Bachman Imports is a drug free workplace. Drug test and background checks are conducted.

Job Type:

Full-time Pay:

$20.00 - $24.00 per hour

Benefits:

401(k) 401(k) matching Dental insurance Employee discount Health insurance Life insurance Paid time off Vision insurance People with a criminal record are encouraged to apply

Work Location:

In person