Account Manager

Account Manager AFC Industries - 3.5 West Chicago, IL Job Details $90,000 - $110,000 a year 23 hours ago Benefits Health insurance Dental insurance 401(k) Flexible spending account Paid time off Vision insurance 401(k) matching Life insurance Qualifications Customer records maintenance Managing customer accounts Sourcing Pricing Customer relationship building Email customer support Account maintenance Phone communication Customer order taking Logistics customer service ERP systems Sales order data entry Opportunity Management Account development Purchase order management Mid-level Improving operational efficiency Post-sales issue resolution Managing clients in a customer support role Data integrity and documentation Records management Bachelor's degree Sales quoting Supply chain management solutions (enterprise solutions) Client retention Customer engagement Customer relationship management Client growth strategy Logistics order management Order issue resolution Full Job Description AFC Industries is a dynamic organization dedicated to providing supply chain management solutions for fasteners and assembly components to original equipment manufacturers, assembly plants, and other users of these products. We support a diverse industry base of manufacturers across a broad range of industries. Our experienced team has a proven track record of helping manufacturers and assemblers reduce cost, improve quality, and increase efficiency. We are A Company Culture Devoted to Innovation & Improvement AFC provides localized expertise to customers in particular industries and geographies. We don't have a traditional hierarchical management structure where everyone simply "reports up." Instead, our company is made up of on-the-ground experts operating in an entrepreneurial fashion with the backing and support of an enterprise-grade organization. Sharing cultural values breeds consistency and quality throughout our organization. Collectively, we are committed to a simple management approach, which influences our company culture and our management style. AFC Industries is a dynamic organization dedicated to providing supply chain management solutions for fasteners and assembly components to original equipment manufacturers, assembly plants, and other users of these products. We support a diverse industry base of manufacturers across a broad range of industries. Our experienced team has a proven track record of helping manufacturers and assemblers reduce cost, improve quality, and increase efficiency. We are A Company Culture Devoted to Innovation & Improvement AFC provides localized expertise to customers in particular industries and geographies. We don't have a traditional hierarchical management structure where everyone simply "reports up." Instead, our company is made up of on-the-ground experts operating in an entrepreneurial fashion with the backing and support of an enterprise-grade organization. Sharing cultural values breeds consistency and quality throughout our organization. Collectively, we are committed to a simple management approach, which influences our company culture and our management style.

Brief Description:

We are seeking a highly organized, detail-oriented Account Manager to support and grow a portfolio of customers within the Aerospace sector. An inside sales role, this position is responsible for direct customer relationship management, driving account growth, and managing the order lifecycle from quoting and sourcing through order entry and delivery. The ideal candidate is customer-focused, process-driven, and comfortable owning all transactional and support activities for their assigned accounts. This position works closely with customers, vendors, and internal teams to ensure exceptional service, reliable execution, and long-term account development.

Key Responsibilities Account Ownership & Customer Support:

Serve as the primary point of contact for assigned aerospace customers. Manage day-to-day customer interactions via phone and email, including inquiries, order status updates, delivery coordination, and issue resolution. Build strong customer relationships to support account retention and growth. Proactively identify opportunities to increase share of wallet and expand business within assigned accounts.

Quoting, Order Entry & Execution:

Manage the quoting process from start to finish, including pricing, lead times, and sourcing options. Enter and manage all sales orders directly within the ERP system, ensuring accuracy and completeness.

Data & ERP Management:

Accurately enter sales orders, purchase orders, and related data into the ERP system. Maintain up-to-date customer records including pricing, lead times, and contact information. Ensure documentation and order records meet internal quality and traceability standards expected in aerospace.

Sales & Internal Coordination:

Collaborate with internal teams to support order flow, shipping readiness, and documentation requirements. Support continuous improvement in processes to enhance customer satisfaction and operational efficiency. Preferred Qualifications Experience supporting or managing accounts within the Aerospace or Aerospace & Defense supply chain. Strong understanding of quoting, sourcing, and ERP-based order management. Ability to manage multiple priorities while maintaining attention to detail. Excellent communication skills with a high level of professionalism. Self-motivated with a strong sense of ownership and accountability.

Education/Credentials:

Bachelor's degree or equivalent work experience Salary Target is 90-110k

Benefits:

401(k) 401(k) matching Dental insurance Flexible spending account Health insurance Life insurance Paid time off Vision insurance