Account Services Representative

Account Services Representative Design Resources - 3.6 Overland Park, KS Job Details Full-time 1 day ago Benefits Paid holidays Disability insurance Dental insurance Paid time off Vision insurance 401(k) matching Employee discount Qualifications Microsoft Word Customer inquiry handling Databases Full Job Description A well-established Overland Park Company within the Collegiate Bookstore Market is looking to add to our Account Services Team. Experience in this market is highly desirable, but not a necessity. This fun, fast-paced environment is looking for hardworking and energetic people to join our team! We are seeking the right individual to provide the highest quality of account services to external and internal customers, including but not limited to buyers, sales representatives, production artists, licensing, and the merchandising teams.

Requirements:

Strong Communication and Organization skills Ability to multi-task and perform in a fast-paced environment. Detail oriented Comprehensive follow-through with the ability to document resolutions. Creative problem solving Intermediate level of MS Excel and MS Word Database experience Minimum 2 years - Account Services experience

Responsibilities:

Assist customers and reps in answering order status questions, resolve issues with art, or other related order issues Set up business partners, graphic numbers and assist entering orders in the SAP database when needed Issue credits when needed Handle return authorization and damaged goods inquires Coordinate with the art department to determine best graphic to meet the customer's needs Work directly with the Licensing Team involving copy art and licensing approvals We believe a complete benefit package is important and provides our employees with a level of comfort and security for themselves and their families. We offer a full range of benefits to our full-time associates: Health, Dental, Vision, Life, STD / LTD, Long-Term Care, 401K with Employer Match, PTO (including Paid Holidays), Event Tickets and Employee Discounts. Equal Opportunity Employer We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law.