Client Relationship Manager

About Us Willow Hill Supply is a growing manufacturer of custom embroidered patches, printed goods, and tactical gear accessories operating under the brands Tactical Gear Junkie and Kentucky Emblem. Founded in 2011, we proudly serve military, law enforcement, fire, and first responder communities nationwide. We combine American manufacturing, e-commerce, technology, and fast-paced production to create high-quality products with exceptional customer service. We are looking for someone who is professional, organized, technically capable, adaptable, and genuinely enjoys solving problems and helping customers. This is not a "sit around and answer phones" type of customer service role. This position is ideal for someone who likes taking ownership, staying busy, multitasking, and being part of a growing company where their work directly matters. What You'll Be Doing Customer Experience & Support Responding to customer emails, phone calls, and online inquiries Assisting retail, wholesale, and custom order customers Resolving order, shipping, product, and delivery issues Providing practical solutions while maintaining a positive customer experience Helping maintain long-term customer relationships through professionalism and communication E-Commerce & Operations Managing and monitoring inventory across multiple online platforms Reviewing incoming orders for rush requests or special instructions Maintaining online product listings, inventory accuracy, and product media Identifying and resolving listing or inventory issues Organizing e-commerce documents and operational records Internal Coordination Communicating customer concerns and updates with production and internal departments Helping identify and solve operational problems before they impact customers Supporting process improvements and department projects Contributing to a positive, team-oriented work environment What We're Looking For Required Skills & Traits Strong communication and customer service skills Excellent organization and time management Ability to multitask in a fast-paced environment Strong attention to detail Comfortable learning and using technology and software systems Positive attitude and professional demeanor Ability to stay calm and solution-focused under pressure Self-motivated and dependable Preferred Experience Customer service or account management experience Experience with Shopify, Amazon, eBay, or other e-commerce platforms Experience using CRM systems and Microsoft Excel Inventory management or operational coordination experience What Makes Someone Successful Here The people who do best in this role are: proactive problem solvers adaptable and organized comfortable handling multiple priorities strong communicators capable of working independently team-oriented without needing constant supervision If you enjoy variety in your day, solving problems, improving systems, and helping customers while working with a driven team, you'll likely fit in well here. Benefits 401(k) with company match Health insurance Dental insurance Vision insurance Life insurance Disability insurance Paid time off Schedule Full-time Monday-Friday Day shift Apply Today We're looking for someone who wants to grow with the company and become an important part of the team — not just fill a seat. If that sounds like you, we'd love to hear from you.