Account Manager - Software License Services

Account Manager - Software License Services Integrated Pharmacy Solutions Melrose, MA Job Details Full-time $60,000 - $65,000 a year 5 hours ago Benefits Health insurance Dental insurance 401(k) Paid time off Vision insurance Qualifications Record keeping Managing customer accounts Stakeholder engagement Teamwork Customer relationship building Client onboarding Bachelor's degree in information technology Interpersonal skills Enterprise software E-learning (training delivery method) Bachelor's degree in business Mid-level SQL Bachelor's degree Problem-solving Sales experience within tech Instructor-led training (training delivery method) B2B Developing new training programs Instructional materials development CRM system proficiency Productivity software Negotiated pricing SaaS Cross-functional collaboration Business Account management Escalation handling Communication skills Developing technical user guides Stakeholder relationship building Stakeholder management Information Technology Database software proficiency Full Job Description

POSITION SUMMARY

The Account Manager is responsible for managing and growing a portfolio of client accounts within our software license services division. This individual serves as the primary point of contact for assigned clients, ensuring contract compliance, license optimization, training and overall client satisfaction throughout the software lifecycle.

KEY RESPONSIBILITIES

Client Relationship Management Serve as the primary point of contact for a defined book of software license accounts Build and maintain trusted relationships with key stakeholders, including procurement, IT, legal, and finance contacts Conduct regular business reviews to assess client satisfaction, license utilization, and upcoming needs Proactively address client concerns, escalations, and service issues with urgency and professionalism Training Program Development & Delivery Design, develop, and maintain a comprehensive client-facing training program covering software features, license management workflows, compliance requirements, and best practices Create and update training documentation including user guides, quick reference materials, onboarding checklists, and process workflows tailored to client roles and use cases Deliver live and virtual training sessions for new and existing clients at onboarding, product update milestones, and upon client request Assess client proficiency and adoption gaps; develop targeted follow-up training plans to improve utilization and reduce support burden Partner with product and technical teams to stay current on software updates and ensure all training content reflects the latest functionality and licensing terms Collect and incorporate feedback from training participants to continuously improve program effectiveness and client experience Reporting & Administration Maintain accurate and up-to-date account records Monitor key account metrics and proactively flag risks or churn indicators Collaborate with billing, support, and product teams to resolve client issues efficiently

QUALIFICATIONS

Required Bachelor's degree in Business, Information Technology, or a related field, or equivalent work experience 3+ years of account management, client success, or B2B sales experience, preferably in software, SaaS, or technology services Strong understanding of software licensing models (perpetual, subscription, enterprise agreements) Excellent verbal and written communication skills with the ability to present to executive-level stakeholders Proficiency with CRM platforms and Microsoft Office Suite Experience with SQL Preferred. Preferred Experience working with software asset management (SAM) tools or license compliance programs Familiarity with enterprise software publishers (Microsoft, Oracle, SAP, Adobe, etc.) Experience managing multi-year contract negotiations and pricing structures Background in healthcare IT, pharmacy technology, or regulated industry software is a plus

CORE COMPETENCIES

Client-Focused — demonstrates genuine commitment to client outcomes and satisfaction Commercial Acumen — understands business drivers and connects solutions to client value Communication — articulates complex licensing concepts clearly and confidently Accountability — takes ownership of accounts, commitments, and results Problem Solving — navigates contract, compliance, and service challenges with resourcefulness Collaboration — works effectively across sales, legal, operations, and support teams

Pay:

$60,000.00 - $65,000.00 per year

Benefits:

401(k) Dental insurance Health insurance Paid time off Vision insurance

Work Location:

In person