Channel Operations Specialist

Channel Operations Specialist Westford, MA Job Details Full-time $90,000 - $120,000 a year 1 day ago Benefits Health savings account Partner benefits Disability insurance Health insurance Dental insurance Flexible spending account Tuition reimbursement Leadership training provided 401(k) matching Volunteer time off Life insurance Qualifications Contract management Master's degree in business administration Pricing Operations management Sales Facilities management NetSuite English Mid-level Customer inquiry handling Salesforce Cloud Bachelor's degree Territory management CRM system proficiency Training & development Strategic partnerships Training Master of Business Administration Escalation handling 2 years Team motivation (leadership skill) Communication skills Full Job Description Channel Operations Specialist - On-site in Westford, MA At NETSCOUT, we are an elite force of trailblazers, innovators, and problem solvers. We protect the connected world from cyberattacks and performance and availability disruptions through our unique visibility platform and solutions powered by pioneering deep packet inspection at scale technology. We are Guardians of the Connected World. We are looking for exceptional talent to join our team. About

NETSCOUT NETSCOUT

has been helping the world's largest organizations solve their most complex digital challenges for more than 40 years.

NETSCOUT

unlocks insight at unequaled scale, from every data packet to the broadest view of global internet traffic, so the world's essential organizations can solve problems faster, constantly transform their digital ecosystems, secure what matters - and stay unstoppable for a world that relies on them every second. Position Summary The Channel Operations Specialist manages the assurance of $350M of revenue through the

NETSCOUT

Reseller partners. The general responsibilities of this position are to manage channel partnerships, ensuring efficient operations, and support sales and marketing efforts to drive a highly effective and operationally excellent reseller channel. This position supports the LATAM, APAC, and ANZ territories. Essential Duties and Responsibilities Administration of approximately 1200 + Contracted Resellers worldwide Establishing GSA Pricing for all US Federal Sales as well as Canada Government Sales Ensure all contracted resellers are certified and trained as required Monitor partners for certification compliance and notify for non-compliance or expired certifications Ensure readiness and conformance for all resellers assuring resolution of any revenue recognition issues Administration and Support of All Distribution Contract and Operationally Facilitate partner/reseller onboarding and off-boarding requests from field Sales Review partners history of sales/opportunities to identify non-productive partners for terminating Work with field team for input and approvals for terminations, designation changes Facilities Maintenance Management (FMM) for new MEF claims, troubleshooting any issues Supervise and coordinate routing of new deal registrations for new end customers, troubleshoot NetSuite for routing Ensure the appropriate territory alignments are in NetSuite via Sales Compensation team for proper Deal Registration routing Maintain an up to date (Partner Relationship Management) system which is a fundamental tool to enable

NETSCOUT

to better communicate, and manage our growing partner landscape, allowing us to ensure that our partners have access to the appropriate information, processes, people and systems to enable our mutual growth Review and respond to reseller inquires and requests that come into the Channel Operations mailbox Work with the PRM system to grow the channel without compromising compliance obligations and align NetScout's Business Practices Contribute to the effectiveness of

NETSCOUT

regional and account managers' reseller relationships in their assigned territories to eliminate the need for channel sales representatives and the related cost of sales Work with large partners $1B+ to develop a service using the

NETSCOUT

products Works on complex global deals with named accounts using the reseller community to encompass local customer support, customs product release, and provide ongoing first line service support Be the voice and advocate for our reseller community Understands NETSCOUT's operating model and can effectively navigate change through the organization Maintenance of the Channel Inbox and complete daily requests from the territories coming to Channel Operations Inbox Manage requests for contracted and non-contracted Letters of Authorization Troubleshoot any issues escalated to channel operations in CRM (SFDC or NetSuite) Complete requests for non-contracted resellers set up in CRM (SFDC/NetSuite) Reassignment or troubleshooting on any deal registrations from portals Basic Qualifications/Skills Bachelor's Degree required Minimum of 5+ years of experience in a Reseller Operational Support role 2+ years of experience in a Reseller Management role Experience with a global technology company highly preferred Self-motivated with strong management and motivational skills to lead and train staff Strong interpersonal and communication skills with the ability to adjust communication style best suited for different subjects and audiences Can communicate and present effectively at all levels across the organization present effectively as needed Has strong business acumen with an executive presence and demeanor with consultative/execution relationship building selling skills is essential Show commitment to the job and actively contributes to a positive work environment, displaying enthusiasm for his/her work and continuously reaches higher Preferred Qualifications/Skills MBA is a plus Working at

NETSCOUT

At NETSCOUT, our vision is to create a workplace where every individual feels valued, respected, and empowered to contribute their unique perspectives. We strive to build a diverse workforce that reflects the communities we serve. We also know that life at

NETSCOUT

is not just about what you will contribute, but what we will give back to you. Besides the promise of interesting work in an exciting and ever-growing industry, NETSCOUT is committed to giving you opportunities to continue to learn and grow. Employees are eligible for a variety of professional development opportunities to help them advance their skills and career. We have heavily invested in our individual, management, and leadership training and development programs. We offer a compensation package that includes the following benefits: Generous vacation package Equity Matching 401k plan Tuition reimbursement Attractive medical and dental coverage options Domestic partner benefits Health and Dependent Care spending accounts and Health Savings Account options Life and Disability Benefits Volunteer Time Off, Matching Charitable Gifts The US base salary range for this full-time position is $90,000 to $120,000. Our salary ranges are determined by role and level. Within the range, individual pay is determined by additional factors, including job-related skills, qualifications, experience, and location. Please note that the compensation details listed in US role postings reflect the base salary only, and do not include equity, or benefits.

Location:

On-site in

Westford, MA Requirements:

Education Bachelors (or equivalent work experience) Job Type Full-Time Location MA - Westford Preferred Language English

NETSCOUT

endeavors to make NETSCOUT.com accessible to any and all users. If a reasonable accommodation is needed to participate in the job application or interview process, or if you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact Talent Acquisition at 978-614-4043 or by email. This contact information is for accommodation requests only and cannot be used to inquire about the status of applications. For the avoidance of doubt, accommodation made to facilitate the recruiting process is not a guarantee of future or continued accommodation if hired.

NETSCOUT

is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. Read our EEO Policy Statement here. If you'd like more information on your rights under the law, view the Know Your Rights poster and Pay Transparency Nondiscrimination Provision poster. For job candidates in the

US, NETSCOUT

participates in the E-Verify program to confirm work authorization. For more information on E-Verify, please refer to the E-Verify Participant notice and the Right To Work notice. For candidates in Massachusetts, it is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.