Director of Client Relations

Director of Client Relations Beacon Mobility Corp. - 2.8 Wilbraham, MA Job Details Full-time 2 hours ago Qualifications Customer relationship building Bachelor's degree Client management Productivity software Stakeholder relationship building Full Job Description Beacon Mobility Corp. The Director of Client Relations is responsible for leading and sustaining strong, trusted partnerships with Beacon Mobility's client base across the Central Region. This role serves as a senior link between Beacon Mobility and its school district and public-sector partners, ensuring contract commitments are met, relationships are strengthened, and service delivery aligns with client expectations. The Director works closely with Regional Operations leadership, internal functional teams, and external stakeholders to support contract implementation, ongoing client satisfaction, and long-term retention. This role requires a relationship-driven leader who brings a people-first mindset, sound judgment, and the ability to navigate complex public-sector environments. The ideal candidate has experience in school district or public-sector leadership or a comparable role where client engagement, accountability, technology, and relationship management were central to success.

Responsibility Profile :

Lead and manage client relationships across assigned school districts and public-sector partners Serve as a primary relationship owner for key accounts, including senior district leadership and community stakeholders Support contract implementation and service transitions in partnership with regional Operations teams Collaborate with Operations to ensure service delivery meets contractual, safety, and performance expectations Assist in contract renewals, negotiations, and growth opportunities in coordination with Commercial and Executive leadership Produce, review, and analyze client performance data, proposals, and reports to support decision-making Act as a proactive problem solver and escalation partner when client concerns arise Partner cross-functionally with Operations, Fleet & Maintenance, Safety, HR, Finance, and Technology teams to ensure client needs are met Support client meetings, community engagement efforts, and relationship-building initiatives Provide leadership, coaching, and development support to team members as applicable Serve as a thought partner to senior leadership on client strategy, risk mitigation, and retention Perform other related responsibilities as needed to support regional and organizational objectives

Qualifications and Experience :

Proven experience managing senior-level client or stakeholder relationships, ideally within school districts or public-sector environments Background as a school administrator, district leader, or comparable client-facing leadership role preferred Strong interpersonal, communication, and presentation skills with diverse audiences Ability to balance relationship management with operational and financial considerations Strong organizational skills, attention to detail, and follow-through Analytical mindset with experience reviewing data, reports, and performance metrics while relying on customer-facing technology to enhance customer experience Demonstrated ability to collaborate across functions and influence without direct authority Bachelor's degree required; Masters or post-graduate education preferred Proficiency with Microsoft Office tools including Copilot, Excel, Word, and PowerPoint Ability to travel 40% of the time Beacon Mobility is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws. This policy applies to all employment practices within our organization, including hiring, recruiting, promotion, termination, layoff, recall, leave of absence, compensation, benefits, training, and apprenticeship. Beacon Mobility makes hiring decisions based solely on qualifications, merit, and business needs at the time. Beacon Mobility is a growing family of companies committed to serving the diverse needs of our customers. Experienced, compassionate, and inspired, we take pride in our ability to create customized, mobility-based solutions that empower people to get where they need to go. Our purpose is simple - MOBILITY

WITHOUT LIMITS

Transporting people to live, learn, and achieve. We are dedicated to providing those we serve with the opportunities, resources, and support to confidently move ahead. We support safe, compassionate, and inclusive environments that provide our communities with the mobility solutions they need to flourish and succeed. Backed by nearly 70 years of experience, Beacon Mobility operations can be found in Massachusetts, New York, Pennsylvania, Illinois and Minnesota providing support to over 10,000 employees in over 1,300 communities through the delivery of Paratransit and School Bus services leveraging a fleet of over 6,500 vehicles.